Smith Auto Family Plainview Ford 1100 North I H 27, Plainview, TX 79072

"Personnel was very nice and kept me updated while I waited to get the oil changed in my car. They were quick and always do an awesome job!!"

"Jana Ward was VERY helpful, and made the whole process simple. I've never been to a dealership and felt more at home. I recommend using her! Thanks again!"

"Lori was a help from the beginning. When we started looking for a car and had questions about vehicles she would answer honestly and clearly. She checked on us to see if we had found what we were looking for. When we did find a vehicle that interested is, she was honest and went over all the details clearly. For our next purchase we will go back and let her help us."

"Wonderful wonderful experience with Jana Ward!! She was amazing and super helpful!! She helped me to get the most beautiful 2023 Ford Explorer! This by far has been the best experience in purchasing a vehicle. The staff at Smith Auto are so friendly and has the best customer service! I would highly recommend them if you are looking to purchase a vehicle! Thank you again Jana for all the help!"

"Purchased a used 2019 F250 from this dealer. The dealer agreed in writing as part of the conditions of the sale to perform a few repairs to the truck. In the process of performing “some” of the repairs they damaged the truck. Specifically there was a skid plate bolt in the frame they could not easily remove so they cut it off in the frame and did not replace / fix it. Now the skid plate only has one bolt holding it on the truck on that side. They also damaged the transmission oil pan and did not perform a front end alignment or full $250 “make line ready” detail. There are more issues but these are the main ones. After I contacted the dealer many times and spoke with Janna Ward the salesman and Victor the Sales Manager, I was told they could only offer me $100 gift card and the cost of the bolt itself. I told them it’s not the cost of the bolt itself, it’s the fact that it will take a technician hours to drill it out of the frame to replace it. Absolutely the worst vehicle buying experience I have ever had. They don’t stand behind their written word! Very unfortunate. They have refused to do anything more than a $100 gift card despite a signed written agreement that details all of this. This “offer” is unacceptable considering all of the damage they caused and un-performed services could total well over $1,000-$2000 The pictures below show the cut off bolt, the trans pan dented, the steering not touched for alignment and the filthy condition it was delivered to me in."