The Italian Kitchen West 450 Thorn Avenue, El Paso, TX 79912

"I am incredibly disappointed, I had been wanting to try this place for a long time. We went and placed an order to go because we wanted to enjoy our food at home. The order was incorrect, and the menu on their website is apparently out of date because one of the items that we wanted they no longer serve apparently. We were waiting for 45 minutes before anybody updated us on our order, they explained that they lost the ticket and were trying to rush it out as soon as possible. We finally got home and realized that one of the sandwiches we ordered was completely incorrect. We didn't have any modifications on it but the sandwich was just not the one we ordered. The food itself was not good, and for them having lost a ticket and rushing the order everything was pretty cold. I don't live far I live less than 2 minutes from the restaurant. We ordered the lasagna as well, The pasta was overcooked and needed a lot more sauce. I really wish that they I better quality of food standards. I would personally feel embarrassed knowing that my food is going out like that. I don't particularly have any issue with the staff but the place just seemed poorly managed. Obviously don't know what happens behind the counter, but from what I saw the restaurant was not busy and it was during a weeknight, no holiday. I apologize for the long post, but I'm hoping that if the owner/management sees this they might see it as an opportunity to focus in on what needs improvement."

"What a hidden gem!! Wonderful Italian food, and wine!! Samantha is a great waitress!"

"Placed a catering order for pick up to take to my parents 66th wedding anniversary celebration. When I went to pick up the order I was told it wasn't ready and I would have to wait about 20 mins. (actual wait was 30 mins) The staff didn't know the details of the order either. Needless to say I arrived late to a house full of people waiting to eat. I was also very disappointed that the food ended up being burnt as well. ."

"Absolutely wonderful food. A little pricey..but ... The portion sizes are huge....so splitting a plate is possible. The meatball appetizer is delicious. I completely recommend it! Salads are fresh and large ..just ask for more dressing. Great atmosphere inside and out. Very casual, but the food is top notch!"