Starbucks 4101 North Big Spring Street, Midland, TX 79705

"I used to love going to this location. But here recently, it’s been going downhill. I understand that the holidays and customer service is hard during this time, but don’t be rude for no reason. The past few times I’ve gone, I’ll order on the app for drive through pickup. Each time I get to the window I’m greeted with an attitude, my order being completely wrong, so when I ask nicely to fix it, I get even more attitude and my order even more wrong. Today I go there and order the iced sugar cookie latte, when they hand me my drink, the ice is barely there, it’s not the right drink and it tastes horrible. I had asked if it was okay to remake it and that I would even pay for them to remake it and they told me “sorry we can’t do anything about it.” So now I’m left with my order in the trash and $30 down the drain (since I did order a few more other items). If I’m going to spend that kind of money, I want it to be right. But I kid you not the amount of times my order has been wrong to it being right is very slim. 99% of the time it’s wrong. Not sure who to talk to either because they never answer the phone, or they seem too busy and annoyed to listen to a paying customer. I’ll be going to the other ones over this one and the other ones are further from my house."

"As of lately this Starbucks has been going downhill. Wait times both inside and at the drive-thru takes FOREVER! Once you finally get your drink it just tastes like milk. I would expect the drink to at least taste good for how long I had to wait. It wasn’t like this in the summertime so I wonder what happened :/"

"These guys get it right. Great staff. Likely one of the busiest Starbucks in Texas. Great props to them. Always friendly. Always well made drinks and treats."

"Ordered a pick up, grabbed the coffee cup and it felt very light and when I got home and opened the lid, I noticed the coffee was extremely low. This is ridiculous. Update: I went again today and the same things happened. You can see the last two pictures, I ordered a flat white. Flat whites come with 3 shots of espresso and yet my coffee tasted like pure soy milk, you can even see the color, it’s almost white. There was no espresso. My mistake was to not check the coffee before leaving the location. I don’t want to be a Karen and ask for my coffee to be remade but it’s getting to that point. I am only visiting so I am bought last time was a one-time thing but after today I am convinced this store is either UNDERSTAFFED OR UNDERTRAINED. If it wants better customer experience, management and regional management needs to get it together. I say it because I once was a shift supervisor for a Starbucks store and I know this isn’t good quality work."