Tide Cleaners 2810 East 116th Street, Carmel, IN 46033

"We've had 2 blankets dry-cleaned there and they do a great job, friendly staff!"

"Coat looked no better after cleaning, and zipper pull was missing. One star is too high of a rating. No intention of returning to the store at 116th & Keystone. Attendant in the store when I picked up the coat appeared to be more interested in a conversation she was having with someone on the phone; she simply said “there is no guarantee”."

"This is my first time using a dry cleaning service in a while, but my son's wedding is coming up, so we wanted to get my boyfriend's suit cleaned. I brought in a 2-piece suit (slacks and jacket) and two dress button-up shirts. (4 items total) The person who checked me in was apparently a manager. Since I was a new customer they took all of my information. I dropped the items off on Oct 2, and was told they would be ready Wed Oct 4. I never got a text or call or anything. My boyfriend took the dry cleaning ticket they gave me to go pick it up, and the lady at the counter said that it was entered into the system on Oct 2, but then it was canceled in the system on Oct 6. Then she searched for the items and was unable to retrieve it. She called the manager who was on the order as being the person who took it in and the person who canceled it. She brushed her off saying she was driving and would handle it in the morning. So now, I have to call back tomorrow morning and find out what is going on with the suit. We were told they would comp the charges for the cleaning, but if they don't produce the 4 pieces I dropped off, they will be doing more than that, because my boyfriend will have to buy a new suit before the wedding. I'm really unhappy with this first experience. I hope they are able to make it right. UPDATE: I gave them 1 star back as they found our items filed under someone else's name and did not charge us for the cleaning and added a credit to our account for "next time" (although I doubt with so many options out there that there will be a next time.)"

"I had one article of clothing that had some spots on the front that I wanted you to try and get them out. They were not touched at all. I actually got the dress home and got the spots out myself. I also had another piece of clothing that I wanted some buttons replaced and they were not replaced either so I will be bringing that piece back in. The young girl that checked me in that morning was not very receptive. But the really nice lady that was there when I picked it up was wonderful."

"Tide was quick & did a really good job. Roni, who took my suit, was incredible. I needed a quick turnaround for a wedding and she was very kind to put a note in to expedite. Just overall great experience! Definitely will be coming back"