Blue Haven Pools & Spas

"Unprofessional, unresponsive, zero communication, incompetent pretty much sums us this business. Our pool has been under construction for almost a year and still not complete. Mike and Amy (office manager) are just flat out pathetic. We have paid them money they claim they have not received even though it clearly shows "Paid". They have put stop work orders during construction of the pool at their own mistake. Matter of fact, they put a stop work order on the construction during the most crucial time of construction therefore leading to a wall collapse. Then charged us to repair where the wall collapsed. Never once did they communicate there was a stop work order issued by them. Constant lies and false promises on when things would be done or completed. Tom (project manager) is the definition of a liability as stated in a previous review. If you call their office you will 99.9% get voicemail. I encourage you to call the office yourself as proof I speak the truth and validate this review. If they do ever call you back, you will find how rude and excuse driven they are. All they want is more money from you, tell you they haven't received the funds, then pay for things in advance and have then tell you they haven't received enough. We have clear documentation to prove all of this and yet they still want to argue with you. Trust me, they got an excuse for everything and have no intention to provide warranty repair if you ever need it. Instead, they will put blame on you. READ the contract, they thrown that in your face all the time. They think they are above the law and above everyone else, but they are simply hiding their incompetence. I honestly didn't want to write this review but we are over it with their business practice and build. DO NOT use this company!! You will regret it!!"

"Updated post - I have to say that I understand the frustrations of dealing with employees and staff that are not carrying their weight with the project. Mike unfortunately had to let go of 2 staff during our project and we had less than great communication and where told some things that didn't end up being factual which led to frustration on our end. Overall, I will say we are happy with the end result and looking forward to getting to use our pool this year as the team worked into November 2022 installing and completing our pool. I think there are some things that should be covered and people should understand. When it comes to the design of your pool... really think it through bc once it is in there isn't a lot of room for change. Put a light at the deep end facing the front. We have 4 total (2 on each side) and I wish we had 5 with one underneath the diving board and pointing toward the shallow end. Make sure you check their work and hold them accountable as the original banding in our pool was less than satisfactory. Further, Mike and Tom did work hard to make our pool come together and finish it up but there needs to be more organization. Projects sit on hold waiting for contractors and we got ours done because I took the initiative and got the gas installed / electrical run and decking completed outside of Blue Haven as these issues would have held our pool up until the following year due to lack of project management. This is common in all construction as I own a Real Estate Investment company and constantly get on my guys about having to redo things or do them multiple times because they are not working in succession and 2 steps ahead which you always need in construction. They need a better construction manager to line up contractors and keep projects on pace is my only comment or recommendation. However, just understand and know this going into the project. Nothing is going to move on the timeline or schedule you want as with any and every custom project and build. Original Post Below So far it isn't going great. Calls don't get returned - deadlines don't get hit and we are still waiting for confirmation on our pool coping and tile installation as we have other contractors and people lined up but they are waiting on blue haven to finish the coping and tile work. Then the plaster. Started off quick and then stalled out to basically no work being done on the project for almost 5 weeks now. Have reached out to Sandy in the office - Tom (who is project manager) and Mike who is the owner. Spoke with Sandy last week on Tuesday 9/27 and have left 3 messages at the office - texted Mike and Tom and we have had 0 contact on when coping and tile is being installed - Next steps or anything with the pool. Hoping that reviews and BBB complaints will get a response so we can find out what's happening with the giant hole in our yard and for all the other contractors we have lined up. The feedback and communication is just horrible."

"Mike the owner and his team helped us from start to finish, They transformed our back yard to the dream that it is. I cant say enough good things about this company, so I will just show you! just look at these pictures below, What an incredible job Mike and his team did for us. Just simply AMAZING. Just doesn't get any better. Thank you, Thank you, Thank you !"

"Blue Haven installed our pool/hot tub combo. We are in need of resurfacing and an update on our controls. They will not even service our pool of which they installed. I have called numerous times, left messages, and after months they finally returned my call, but said they are unable to help us out. Non of the automatic controls work, nor does the system function. We are in the process of listing our house, and these people will not help us get our pool up and running again. It seems like if they sold us the pool, they should at least help us maintain it. Isn't there a corporate office that should look into these issues. The Tiles would not stay on because they used the wrong grout, and after a few attempts they gave up and I had an outside tile and concrete contractor do the work. Outside contractor pool companies do not want to mess with the controls that they do not provide. I paid top dollar for this system with zero support from this company. I would never have them install another pool at this point. They don't even answer the phone or return calls unless you are looking to install a new pool, and then once they get your money, forget it...."

"Love our pool and all the help Blue Haven has given us. This company was great to work with and had always been prompt at answering all my questions."