Affordable Sewer Service

"The owner accepted the job, took our money, and never did any work. After multiple calls, he refused to return the payment or do the work. I would never recommend this company to anyone. It's unfortunate."

"Crooks. They did my sewer line 2 yrs ago for 4500 and it plugged up again because they only replaced the beginning and the end of the line and not the middle!!! Took them 3 weeks to complete the job. A-AA made me a new line in 1 day!!!. Do not use affordable sewer services it will cost you again in the future!!! Also they only have a 1 year warranty which they did not state at the time of service. When I called them back in june of 2020 with my concerns they said their was nothing they could do for me."

"I had been dealing with this business for a couple weeks when we had back up. When we were put on the schedule, they didn't show up until after closing hours each time and we had to stay over. The workers that showed up for the job thought that we might have a main line issue and were quoting us on clearing all lines. When I called again to have services done again and to find out about quoting, my calls were ignored and the lady told me she was blocking me and hung up. This is a terrible way to conduct business. Yes, their rates are hard to beat, but that's if you can deal with the horrible customer service and communication."

"Affordable Sewer Service was one of the best home based services I have used! Our kitchen drains were backed up, and after a fruitless effort on my part to fix it we decided to call a professional in to fix it. So I tried many different services in the Fort Wayne/Allen County area. All the estimates were right around the same, except for Affordable Sewer Service, after I called the main office I was actually put on the phone with the owner, his name was Brad Olson. He answered all of the questions I had with patience. I found him to be very knowledgeable, honest, and up front in his answers. One of my questions was how long they had been doing this, and when he informed me that they had been in the pluming game for over 30 years, and he also gave me an estimate that was below the other companies, I decided to schedule an appointment with affordable Sewer Services. Ultimately they came out at exactly when they told me they would be there. The workers introduced themselves, and could not been nicer people. They started by trying to run a snake down the sink itself. They tried about 15 times or more, but it would not work. The workers then decided to check (my home is a mobile home) underneath the house. It turned out that I don't have the ideal pluming set-up under the house so they cut the pipes, used a blow bag on them at least twice, and they ran the snake again, and that did the trick! They then put everything back together, glued the pipes back together, and cleaned everything up. When all was said and done our tough clog took them 6 hours to fix, because the blockage was that bad. I was amazed when they told me how much to pay, and it was actually below the estimate I was given! The folks from Affordable Sewer Services will get my future business if their services are needed! I highly recommend this company for anyone who lives in the Northeastern Indiana area, and finds they are in need of pluming services!"

"Affordable Sewer Service Took a deposit Feb 23, 2017 of $1700 for tank repair. Never performed repair and refuse to refund deposit. Arrived for service Feb 23, was unable to perform work at that time. Asked for a deposit of $1700 to replace tank baffle and paid $1700 at that time. Later I realized I did not need the repair and called to cancel service and asked for refund, which they agreed to send. Called June 8, June 13, July 20 about refund. Talked to Brad July 20 he said he would talk to accountant and get it taken care of next week. Contacted Brad again August 29. He said he would check on it in the morning. Contacted office September 12, girl said she would contact me tomorrow. Contacted office again September 14 and different girl said she would contact me Friday. Contacted September 30 and Becky said she would have Brad contact me right away. Talked to Becky October 18 and she will leave yet another message for Brad. Talked to Becky October 30th. She said Brad wants to do a payment plan. I told her that's fine but I would like to have it closed out by the middle of next month (Nov). The company has never contacted me. Every time I contact them they apologize and agree that they owe me a refund and will contact me with details, but they have NEVER called me or sent any funds to me. The original bill was $1700 written as a deposit for future work. I have been incredibly patient with them but am getting no response so feel they are forcing me to file a complaint."