Lawrence Appliance Repair

"The web site says 24 hours, but for parts that time is different and that different time isn't given"

"I can not expalin how upsetting of an experience I have had with this company. They canceled their first appointment back in February 23rd minutes before arrival. The next appointment they completely didn't show up. The third appointment they showed up to someone else's home and they were an hour late. That first actual arrival was February 23rd when they order the clutch/ transmission whatever for my washer. They said 4-6 weeks due to the pandemic the factory has to make the part. Obviously they are waiting on a distributor to make money off the part. We are now on week seven. Today I had a window from 12-3. Once again I've left my own business only for them to not show again. A week or so ago I called them to see what's up and they started asking me for the model number so apparently they didn't order it and are very unorganized. Right now I'm on hold bc the repair man never showed up for my window again.. The lady said he will call me in ten minutes. I guarantee he will not call. I just asked the lady too if she can not see how bad of business this is and she had nothing to say. Not even an apology for sitting at my home for the 3rd time for noone to call or show up. I cant believe this. This company is a joke. My next step is reporting them to the BBB. I will be doing that this asap."

"I schedule an appointment for a technician to come out to repair my dryer. At the time I was told that I needed to pay for the expected cost before they would come out. I told them that I wasn’t going to pay for a work that hadn’t been done yet and he said no problem we’ll get someone out there. I got a call 30 minutes before they were supposed to be at my house and they told me that I need to pay an obscene amount of money for the “anticipated” work that they might do before they’re willing to come out. I would never Pay for a service before it was done. Hands-down least professional company I’ve ever dealt with."

"The rep that was supposed to come fix my refrigerator was never on time. I called 20 minutes after the 4 hour window I was given for them to arrive, they didn't know if they had the part they needed to do the repair. They JUST started unloading and that they'd get back with me 30 minutes later. There was zero consideration for my time with this company and I won't be back. I do not recommend Lawrence Appliance repair."

"I absolutely would not recommend this company. The person that came to my home told me my locking Mechanism on my washer was out. He told me he would have to order the part from G.E. which would be another 129.00 on top of the 75.00 service call. When he left something told me to just try my washer to see if it worked and it did. The guy was here all of 5 minutes and gave me completely wrong information. I did the right thing and paid for the service call all though he was inaccurate but I canceled my credit card. I wouldn't reccomend this company at all."