Occasionally Yours

"I love this store and never leave empty handed. From Nora Fleming to Brighton to Stanley to Vera Bradley, I can always find the perfect gift."

"Tried to exchange a simply southern shirt for a medium vs. a small within a week of purchase. The young lady working there was simply rude stating that I could not return a shirt if the tags were off and that her manager was in the store but “off duty”. She proceeded to stop me from trying to go to the counter to speak with another associate. My daughter is 10 and cut the tags before trying it on (mind you there is no dressing room in the store). I simply asked for grace in that the purchase was within a week, tags were in perfect shape, & I had my receipt. Nope - they were not willing to exchange for a larger size. I will never return or recommend this store to anyone. The worst customer service I have ever experienced in retail. I would recommend purchasing items elsewhere. Heaven for bid you have a small issue it’s highly unlikely it will be addressed!"

"I am giving a two star ratings at best. The only reason I will give two stars is because I FINALLY got ahold of a manager to fix my issue. The associates at this store are RUDE and CLUELESS when I had a shipping issue arise on a bag that was very expensive and did not show up, or even ship within the time frame I was told. I called four times and spoke to different associates who all were rude and acted like I was wasting their time, when I was trying to receive answers. I would like to thank Kelly for fixing the shipping issue. I should not have had to call four times to fix the issue at hand. Learn to value customers and maybe the store would have better ratings. I will be taking my business elsewhere if this happens again."

"I rarely give a bad review but I was very disappointed in the attitude of a gal in this store - and I assume she was a manager! The gal waiting on us was fantastic (which is why I even gave a 2 star rating) and we bought 2 Lizzy James bracelets from her but apparently the manager didn't like how we wanted to see all the various styles and colors and she was quite snotty and rude to us. So rude, in fact, I went online to order more of these bracelets rather than visiting the store again!! Nice store but will not go back - and they lost quite a large sale of 3 Lizzy James bracelets (which are pricey)!"

"I just tried to buy a Alex and Ani bracelet but was treated so poorly by the younger lady working at the display in the store that my mother and I chose to leave the store instead. There was another lady at the kiosk who appeared to have more money than we did considering her clothes and accessories who was interested in purchasing Alex and Ani items as well and was already being assisted by the sales associate when my mother and I walked in. It took over 5 minutes to even be acknowledged by the sales associate which I wasn't unhappy about since I understand she was already helping someone else. However, it was her tone and attitude once she acknowledged us. She said she was already helping someone which is fine but the lady was looking through a whole collection on the counter so she could have at least asked what we were interested in looking at in the mean time. She looked my mother and I up and down apparently judging our value on our appearance. I was so offended. We waited for about 15 minutes and still had not received service from anyone in the store. I'm sorry but now my whole family in town will not be shopping at your store."