Walgreens

"Extremely slow service for prescription refills. Lines regularly 20-30 minutes. Consistently has 'insurance issues' for standard refills delaying getting medicine for my son."

"Somehow when they ran my insurance again bc the amounts didn’t seem right, it triggered the insurance to not cover the medications bc “it’s a refill too soon”. They told me to wait until they can call my insurance and they just continue to help people after people as the line continues instead of calling my insurance. When you call on the phone, even as a prescriber, they hardly pick up. They’re short staffed and do not care about customer service."

"I went in today to get my flu/Covid vaccine and Patricia was the best! So friendly even though I'm sure the whole staff is so busy right now. Patricia chatted with me throughout my appointment so I didn't even realize when she gave me the shots, and she was very clear in telling me everything she was doing as she did it. I wish she could give me all my vaccinations forever."

"At first I was upset because there’s always a long wait on the phone to reach the pharmacy. But when I came in today on 9/28/23 . I completely see why they haven't answer. There were about 10 waiting on shots and 30 people in line. The team looked so stressed out . I even seen the manger helping pharmacy. Staff is really overworked . When spoken to a tech she stated patient volume has risen due to Walgreens and CVS closing in the area . Pharmacy team can’t control the high volume. After she told me that it really made me change my prospective of the pharmacy and have nothing but respect for them . Wicker park neighborhood please be more respectful to them . Pharmacist and Techs are underpaid to be mistreated by the neighborhood. Keep up the good work pharmacy"

"Truly the worst Walgreens Pharmacy in America. Constant long lines for the pharmacy at any time of day. They’ve “lost” or forgotten prescriptions. It’s horrible. I’m currently writing this from line where there at least 10 people waiting and I’ve been personally waiting over 30 minutes just to get to the counter. This pharmacy needs to get their act together. Someone is arguing with the nurse in flu shot room over some miscommunication after she waited 90 minutes to get her shot. Not ok."