Fifth Third Bank & ATM 205 East Carmel Drive, Carmel, IN 46032

"Absolutely terrible experience attempting to get a banking error resolved and our loan moving forward again. This has gone on for MONTHS. Highly do not recommend using 5th 3rd for any type of loan or banking."

"I called in a change order so they would have time to get it ready. asked when they would like me to come. they made me give my account number over the phone. then again when I got there, even though they told me they wrote it down, ask for it again luckily I had brought the account number with me. when I got here, the order hadn't even been started. I over heard someone say something like "oh I didn't know she was here." Why tell me 30 minutes? You either are understaffed or you need to work on your time management. If you need more time to get the change order ready then just say so."

"The Worst bank you could choose. After being a customer for 24 years, there is no one who can get beyond the robot over seas call centers that transfers you around, and disconnects your calls. The local manager called to apologize and still could not make any intervention to remedy the mistakes on my account. They should be sued."

"Very rude employees. I moved to the northern Marion county area early this year and work in Carmel so the Carmel branch is convenient but I will avoid going there. I will say the employees at the two branches on North Michigan have been wonderful."

"We own a small business and have banked with 5/3 rd for over a year. We need to expand and had made an appointment with the business banking manager, Nick at the Carmel location, to discuss our growing needs. and Nick did not show up for the appointment or call us to tell us he would be out today. We took our time away from our business and he could not have the courtesy to let us know he would not be in today. Clearly Nick nor his coworkers care enough about our time and money. We will be looking for a new banking partner."