Fifth Third Bank & ATM 3995 Shelby Street, Indianapolis, IN 46227

"Security is tight at this location. The line moved fast and the associates were friendly. I thought they gave good customer service considering some of the rude and impatient customers they had to handle."

"Nobody ever picks up the phone and the app barely works half the time. I need to get cat food and now I can't because your app is more useless than a can of paint without a paint brush. How freaking hard is it to make your app functional? Come on. I know you have IT guys. Make them do their job with making the app functional. Wth."

"The way this idiot girl in the office not only set up my card with my last name spelled wrong, but also made my card for a minor is unbelievable. I am most certainly not a minor. She wasted my time and now I have to wait 7 to 14 business days to receive another card. She should be replaced. Try to avoid going into the office closer to the door so they won’t mess up on your information. This has never happened before. I don’t understand how this even happened. Look at the rest of the reviews. Enough said."

"Long story, short. After not one but two of their tellers made the mistake of having me sign a money order that they then realized I couldn't use to pay my Father's taxes, which left me with a worthless piece of paper and short the $845 cash I had walked into the bank with. I asked to speak to a Manager. A lady who introduced herself as Tabitha came over. She hears my story and asks “So what do you want me to do about it?”. I ask her what could she do about it? She says I should take my stuff and leave. I let her know that this was a result of not just one but two of her tellers and if they shouldn’t have had me sign the money order. She talks to one of them named "Thomas", she then returns and once more tells me to take my stuff and leave and then just walks away. I followed and asked her “to please help because I had a very small window of time left to finish helping my Dad pay his taxes and now all his cash was gone thanks to their mistake. She told me to take my stuff and go or she’d call the Police. I took a good hard look at her and took notice that she was a very plain woman in her mid 20’s who not only had a weight issue but also had bad skin and a herpes cold sore on her lip yet what was most obvious, she was enjoying this. I realized she probably didn’t have much control over her own life, for example her obvious addiction to sweets, so she was silently reveling in this little abuse of power she did have. I knew there was no hope of me getting any help here. If you think that assessment sounds harsh I don’t believe I’m treating her any worse than she treated me. She never showed any effort of empathy or responsibility for the bad spot her bank and people put me and my Father in. Most importantly she immediately went on the defense and attacked instead of offering any kind of an apology. Mistakes happen, that I can understand and forgive but I won’t forgive this uncalled nastiness to cover up for inept people skills and poor service.Looking at some of the other reviews here I see I'm not the only one who has had issues with them."

"Fifth/Third Bank is by far the WORST bank on the planet; the Shelby St Indianapolis Branch is a complete nightmare. The tellers in the branch are always rude and talk to my extremely intelligent mother, also a client there, like she's a child. They've run my credit for loans that I didn't ask for, and once I confronted them about it, rather than apologizing or even denying it, they give me tips to improve my credit; when mistakes are made the supervisor's number one concern is to protect the employees who made the mistake. My card expires at the end of this month- I called customer service at the beginning of the month to see when my card would come. The customer service rep was VERY kind and assured me it'd come within two weeks. Two weeks passed, so I went to the bank. The teller tried to tell me that the card I'd been using for the past few years had never been activated; then she refused to issue another because she didn't want there to be more than one coming to me. She told me to wait, and I did. I just got off the phone with a very rude and unprofessional rep named Carina. Right off the bat she let me know with her tone of superiority that I was wasting her time. She asked a few security questions, and I muttered "I believe" to myself softly before I answered one and she became extremely rude "YOU CAN'T SAY 'I BELIEVE' OR 'I THINK.' GIVE ME A DEFINITIVE ANSWER OR I WON'T GIVE YOU ANY INFORMATION ABOUT YOUR ACCOUNT!" She said this with a lot of heavy sighing, treating me like I was a complete inconvenience to her, acting like I had some audacity asking her to actually work while she's, you know, on her job.She was very nasty and said the card was sent back because *I* had a bad address (not true, it's a PO box that has received bank cards in the past) and assumed that the teller at the bank didn't issue me a card because I "must not have had a valid ID" (again, not true-- I'm not even sure how someone could even function without a valid ID). She actually chuckled and told me that I can request one from the bank, but it'll be another TWO WEEKS before I get a card, which means I have to go into February without a debit card. Thanks a lot, Fifth-Third. It goes to show how much you truly care for your customers. You talk down to everyone who walks in the door, your customer service is awful, your tellers are incompetent, and employees take the liberty applying for loans for customers without consent. I am taking my business elsewhere where they actually treat their clients with a little respect."