Geek Squad

"1 month wait to get service to install when you buy a product? Nope! Found a local business that could get me in within a few days! Will never do business with best buy again"

"Service is awful here. I was charged a full 150 with promised satisfaction that a router would be installed for me and while the guy was setting up, he admitted he didn’t know what he was doing because it’s been so long. Don’t get service here please."

"I had an appointment scheduled for saturday to come out and hook up my surround sound the geek squad called back and said they cant do it. Since when have they stopped installation and setting it up surround sound? This is absolutely horrible customer service. I will NEVER do business with them again, especially after you spend over 5K worth of produjct."

"I dropped my laptop on 10-16 with the geek squad. I was 5 mins late due to a hostage situation happening down the street from their store. The girl was going to make me reschedule because I was 5 mins late, but accused me of being 10 mins late because I spent 5 mins waiting on her to come to the counter. (Absolutely ridiculous to start off with) and that’s how this whole experience has been. So after a month and multiple phone calls made TO ME saying how my laptop was going to be fixed and gave them the okay to do it even if it was about to cost me $600. This laptop is less than a year old and after a month the laptop was not fixed and I was given it back with more damage than how I left it. The manager already had walked away before I got the laptop back probably because he knew that probably wasn’t how I left it. I would stay far far away from this place because it’s HORRIBLE the people, the service, and if you could put 0 stars for a place this would be the place I would do that."

"I visited the geek squad at Best buy in Hoover ,Al. I needed some work done on my computer. And Wow! I was amazed with the Wonderful Customer service and the performance of my device after they completed the job..I am extremely impressed with the Geek Squad's performance! and I recommend " The Geek Squad " highly..."