Firestone Complete Auto Care 6606 Tattersall Lane, Hoover, AL 35242

"Will never be back. They closed an hour early with no notice to me. I called customer service and they confirmed with me they were not allowed to leave before their closing time which was 7pm (which it also reads that online) so I could not get my vehicle"

"Told service desk there was a nail in left front tire with a slow leak. Asked to repair as car is being sold. 2.5 hours later I was told Firestone Policy would not allow repair to a tire with fixaflat previously applied. Told to leave car over weekend and buy new tire. 2 nd awful experience at this location. Use the Firestone on 280 for years …. Always great service…. Tattersall is closer to my house….tried twice and both times it was terrible both times! NEVER going back again."

"Wendell communicated clearly, and was able to get me out quickly and efficiently. I've been looking for a dependable shop for a few years, and I believe I've found my guy."

"No communication after waiting for 2 hrs just for an oil change. After waiting for my turn in line they come to tell me that they don’t have the oil my vehicle needs and that they order it and will be here in 20mins. They took all my information down when I first got there and looked it up in front of me with the VIN number. I feel like they should have had the person at the counter make sure they had the inventory to even do the oil change and order it before they even made it to my car so that way they could immediately work on my car. They definitely don’t care about customers time."

"Made an appointment online for this location a few days ago for Saturday then showed up for my appointment and they had no record of it. Showed them the email, and they said online appointments never work and they would squeeze me in the next day. I’m very busy so so this time was selected for a reason. They have lost a 17 year customer and I closed my Firestone card. Never going to Firestone again."