S & S Appliance Parts & Services

"Is there an option for no stars? They never do what they say and don’t show up for appointments. It’s a shame that the warranty companies use them."

"Your response is a flat out lie. No one has called me and I haven’t made an appointment with you for Wednesday. I have call logs and a Ring Doorbell to prove that you never called, rang my doorbell or knocked on my door last Friday. Why even lie at this point? It’s disgusting! I’ve tried working with you for 11 months, called you daily for weeks with no reply…now suddenly the part is in and we’ve scheduled an appointment??? YOU’VE NEVER CALLED ME BACK! My phone log and my Ring Video log back this up. Give me a refund already! Absolutely the worst company I’ve ever tried to work with!!! Horrible!!! I’ve been waiting 11 months for parts and service for my freezer/ice maker. No one will call me back! They won’t give me a refund for the parts I’ve paid for and they won’t return my calls. The call service they use doesn’t care about my situation or the company, they just take notes and hang up on me. How is this company even in business?!!!"

"Dom, my repair tech was very professional, prompt & courteous. He knew exactly what was wrong with the new washer. He ordered the part & repaired quickly. He took the time to show me the defective part & explain why the machine was making the loud grinding noise in the spin cycle. He is a true asset to their company. Too bad I can’t say the same about Sheri (Customer Service)who was very, very rude when I called to inquire why my appointment was delayed. Dom stepped in & saved me from going crazy on her ugly Customer Service attitude. She is the first contact with S&S and she totally blew it. Hopefully, the next new customer doesn’t get her on their first contact with the company."

"Wes had an issue with a new dishwasher. Scheduling was easy and the link sent to track when repairman would arrive was a great tool! The repairman’s name that helped us was Wes. He was very professional and courteous. Would definitely use these guys again!!! Highly recommend!!"

"S&S was sent out through Lowes Service contract and arrived Feb 2nd, on Feb 15 their email stated that they were waiting for parts. Zero communication from their end since then. I began calling in mid April but no one knows anything. I email, no reply. Yesterday I was told when I called yet again......that maybe parts would be here by June 8th. I was told a manager would return my call. No one has Ever Returned my calls or emails. I just want the 2020 $700+ Lemon Maytag washing machine fixed so I can wash clothes at home."