A Better Service Company

"Was great experience from start to finish. I called to get estimate and they came out right away. Gave me options on more cost efficient systems. When could not come out to install because of weather, called right away and rescheduled. Did fantastic job with installation, cleaned up after themselves. Sonny was great, made sure I knew everything I needed to know. His crew was very friendly and got things done. Without a doubt will use A Better Service Co. for all my hvac needs and would recommend them to anyone and everyone!"

"Our heating went out and A Better Service Company rep came out and said our blower motor was kaput. To replace it would cost $1000.00, however, because the unit is “so old” replacing the whole thing for $9000.00 would be more cost effective. We then called Bradberry Service Company, Inc. their technician fixed the relay on the blower motor for $260.00, and now we have heat."

"This company installed our AC unit last June (we have a new construction home so our house is only a little over a year old) We did not choose this company. (Our contractor did) Our air went out on Monday of this week. I called them a little after 10A. The woman on the phone was not very nice and told me they’d come in the afternoon. I waited and never heard anything back even though I asked her to communicate with me on a time that they could come out. (She had zero urgency for getting us taken care of) (I also have 2 kids- one with asthma and another 4 month old who’s had a portion of her lung removed- they can’t handle no airflow well especially with a house at 83 degrees) I waited for about 2 hours with no response from them and reached out to another company (who came in 2 hours.. and brought portable units to cool us off thankfully) Turns out our AC unit was not installed properly. Our unit had been leaking Freon for so long the copper lines were discolored. We had unknowingly run our unit out of Freon due to this. When I told Linda this (the manager) she told me it was ironic our unit worked for a year and now wasn’t working. (Terrible attitude) Our warranty was up with them on 06/07/22 even though it’s now only 07/2022. They do not stand behind their work nor do they care about your situation. I received a call at 8p from their technician asking if they still needed to come out to help with our unit. I told him we had already handled the situation. (Thankfully so because we would’ve burnt up waiting until 8p on them) I have emailed them with no response so I’m going to save other people from spending thousands of dollars with them. Extremely poor customer service. Save your money and your time. Edit- I also find it strange that they can respond to other reviews on here posted after this one but continue to ignore us. We spent THOUSANDS of dollars with this company and you can’t return a phone call, email, or a review. Again- goes to show the kind of customer service they provide."

"They are rude and money hungry. They've been to my house 4 separate times and charged a ton of money just for me to still have the same exact issues as before. They're response was "must be a separate issue". Ok , if that’s the case, either you caused it or missed it which is NOT my fault and should be covered. According to them it's not. So they do NOT warranty their work. Also, they said I didn't have a warranty on my unit... I do. A 10 year warranty. This weekend we were AGAIN out of freon (3rd time) ***which is not covered by a warranty ****because the leak STILL wasn't fixed. Our house was 85-90 degrees. I don’t see how there are so many good reviews on here. Maybe because it’s mostly installations.I should have listened to the several others that warned me about the company. But that was who the previous owner of our home used. Never again will I call them for an issue or recommend them. I had someone else come out and was able to have the issue diagnosed, part replaced (under warranty), all in the same day."

"Excellent crew that installed my HVAC unit. Very through and complete. Excellent job. Unit has been working now for 2 weeks and is an awesome unit. In these 100 degree days, unit cools house to temp setting at 70 degrees and 51% humidity. So quiet you never know it’s running."