KAY Jewelers 6943 Eastchase Loop, Montgomery, AL 36117

"Good afternoon, I would like to start off by saying how dissatisfied I am with the Kay Jeweler at 6943 Eastchase Loop, Montgomery, Alabama. I got engaged on January 15th and unfortunately the ring did not fit. I took the ring to the location mentioned above on January 16, 2024, to get resized. The girl who initially helped me was great, but the issues did not occur until I received my ring bank on February 2, 2024. My fiancé who is a police officer went to the above location to pick up my ring. He stated that they looked at it but did not flip it around to look at the entire ring and handed it back to him and whomever the woman was that helped him was very sweet. I was out of town, so I did not get the ring until that Sunday, February 4, 2024. When I put my ring on it was beautiful and it did fit, however, upon inspecting it I noticed a small crack on the bottom part of the ring band. It was visible and I could feel it. I still wore it because of course I am excited. On Monday, February I went into the above location and asked to see a manager, upon entering and asking the question a lady was sitting on the right side and pointed to a gentleman in the back. I went to the back and advised him of the issue, took off the ring and he inspected it with 1st just his eyes and then brought out the magnified glass. I asked him if they inspected them before releasing it back to the customer and he said, and I quote “they probably just looked to make sure the size was correct”. He also stated that the location that the ring was initially purchased at (2471 Cobbs Ford Road, Prattville, Alabama) uses a different company. He then wrote up and printed the paperwork to send it off and he stated that because it is a “make it right” item it would not take as long as the previous time it was shipped off for resizing. At no point was there an apology or anything. We did not get a confirmation email about the ring arriving at the Design and Service Center until Friday, February 9, 2024. The original return date we were told was February 24, 202, however, Since I was told by your employee that it would not be as long as the 1st sendoff, I thought it would be back by now. Today, February 14, 2024 @ 12:15 I called the above location and spoke with a woman who stated that it would not be back until the “estimated date” given. I advised her that the manager told me it would not take as long, and she told me she was the manager and not him. However, when I went into the store I specifically asked for a manager, and he assisted. She also stated that because Valentine’s Day is today, they had a lot of orders, which I completely understand but this should have been a “make it right” item with priority since it was not inspected to begin with. And again, no apology whatsoever. Now as you all know getting engaged is such a happy time in people's lives, but I was only able to wear my ring for one day. The ring resize was on us since it didn’t fit me, but you all are giving a ring back to the customer that is not at a 100% is not acceptable and especially by not even apologizing or trying to make it right. I understand that my ring isn’t worth 10k or more, but it means a lot to my fiancé and me. I will take the drive to the Prattville store from now on, which he told me to but since I live in Montgomery it was more convenient. I hope this email reaches the right people and hope the right parties take accountability for my dissatisfaction. V/r Eva Hernandez"

"Just walked out after standing there for 10 min, and not one worker, seeing us standing there waiting for assistance, asked if we needed anything. I know it can be a little busy, but let's be honest, not a great move having anyone walk out of a high price jewelry store, considering how much that person could have spent there."

"Tried to do an in-store return and the store manager told me I was outside of my return date. I knew I still had time to return my item but she told me my last was Christmas Eve. I spoke with customer service via text and I was informed that I had until 1/24/24. After I explained that over the phone to the manager, she dismissed what I said like I was lying. She then and told me I needed to have customer service call her. I told her I have the texts from customer service, she said that wasn’t going to stand and that customer service needed to call her. Then after I got customer service to tell her, she lied and told them a different date was on my reciept. The rep had to email me a return slip just to take to her. It’s crazy how all the customers service reps can pull up the correct info, but a store manager can’t. Then she had the audacity to tell me she wasn’t gone argue with me the second time I came back into the store. You can’t argue when you’re wrong. With that being said, she took that return."

"We went to Kay's at East chase, the sales manager, Sandra was beyond helpful and genuine and kind, there was absolutely no pressure. She made both my husband and I feel like family, contagious smile & personable. Would definitely be doing business with her in the future!"