Bill Bradley Services

"Thank You For All The Work You Did. It was one hell of a journey but Bill Bradley team did an amazing job. If I can give more stars I would. Thank You Again!"

"We use Bill Bradley to service the HVAC units at our office! Recently we had a unit quit working – they jumped on the issues with our unit the same day, and their tech was super quick and friendly, fixing everything on the spot!"

"Bill Bradley folks service our office on a quarterly basis - they have super nice technicians and always show up ontime!"

"Thanks Bill Bradley! They came and fixed my home, and were awesome as can be. I highly recommend this company. Again, THANKS!"

"In November I reached out to Bill Bradley Services in search of a second quote on a water line replacement for our rental property. A technician promptly made it out and provided a detailed estimate which included two figures; $10,401 and $15,901. The higher estimate was in the event the pipe ran under the driveway and they had to dig up the driveway for repair. Within a few days my husband and I agreed to move forward with the repair and opted for financing. We were told that to finance, we’d have to get pre approved for the higher amount in the event it was needed. We understood and agreed Once work was started a gas leak was found. Not sure if it was coincidence or if the line was damaged once the digging for the water pipe started. Gas company was called out and it was determined that the gas line would need to be be replaced. Since BBS was already there I asked for a quote to replace the gas line. It was provided, I agreed to it and I was told that it would be completed once the water line was replaced. Moving on, the water line is repaired with no additional digging of the driveway needed. Some concrete on the path was broken but that was factored into the lower cost estimate and they said that would be repaired in 3-4 weeks once the ground settled. Great! Fast forward a couple of days and I realize that the gas line has not been repaired. I call the company and it wasn’t scheduled because the job was marked as complete. I expressed urgency as not having access to gas impacts my tenants. The scheduler said she’d pull the permit and get someone out soon. A couple of days later the gas line is repaired. By early December both the water and gas lines are complete and in good working order. I reach out on January 24th because the ground has settled and we’re ready for the path to be repaired. The scheduler had trouble locating our account but after getting details, she said she’d have the technician call me. He never called. I called several more times over the span of a week with the same result. I finally get told that there were no notes in the system regarding the return to fix the cement but the scheduler was talking to the plumbing department to get a date and would return my call that day guaranteed. The day passed with no return phone call. I called the next morning and was provided with a date. Yesterday, February 7th was the date I was given and they did not show up. To add icing to the cake, Prior to the 24th we noticed we still hadn’t been charged for the service. We thought maybe it was because the path still needed to be completed. Yesterday 2/7/2023 we checked the financing website and saw that on January 24th, the same day that I made the initial call, the charge posted to our account and we were billed the higher amount of $15,901. I immediately called BBS to try and rectify the matter. They took the details of my concern and said that someone would call me back. While I’m overall pleased with the job and the functionality of the repair, I’m dissatisfied with customer service and customer service matters to me. Moving forward I will use a different company for our plumbing needs."