Pandora Jewelry
200 Summit Boulevard, Birmingham, AL 35243
Location & Phone number
200 Summit Blvd Suite 450, Birmingham, AL 35243, United States
About the Business
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Pandora Jewelry is a renowned jewelry store located at 200 Summit Boulevard in Birmingham, Alabama, United States. Specializing in high-quality and beautifully crafted jewelry pieces, Pandora offers a wide range of stunning designs including charms, bracelets, rings, earrings, and necklaces. With a focus on personalization and storytelling, customers can create their own unique jewelry collections to celebrate special moments and memories. Visit Pandora Jewelry for a truly unforgettable shopping experience filled with elegance and style.
Photos
Hours open
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
12:00 PM - 6:00 PM
Reviews
"Internet said opening at 9:00 waited till 9:30 and a employee said don't open till 10. Had to leave to get my shopping done . May I suggest it's Christmas open, so customers can shop"
"I went into the store today to pick my online order up. The store was packed. There is a list you have to sign in order to be waited on in the order you arrive, which is fine if I was buying jewelry in store, however I ordered online in efforts to avoid waiting in store. It is crazy for me to have to wait on people in store to view, try on, and decide whether or not they will purchase jewelry in order to get what I have already paid for. The purpose for curbside and in store pickup is to avoid extended waiting times. It is suppose to be express. I spoke with a few potential waiting customers and was told they had been waiting at least 1 hour. My already agitated one year old would have made the experience for others unpleasant so I had to leave without what I purchased because the process wasn’t going to be quick. There should be a disclaimer saying this was the case and I wouldn’t have ordered. Pandora has lost a customer because this is unacceptable especially when I have already purchased my merchandise. I will let the oder cancel and disappoint my loved ones because of a nonsense policy. With Christmas being so close I have no gift because of this. Will take my business elsewhere."
"I had the bad experience ever is my first time writing a review, but i have to do this, i came today to try to return something and this lady supposedly the manager was so rude and honestly sound racist, and even told her and she just laugh and say “have a good day” not because you said that, means your being nice, she was jusy shutting my mouth and there was another lady, saying she was going to call someone to take me out of the store like if i was doing bad or crazy, i love pandora and everything but the people they have is so wrong, specifically the managers are there to help not to be this rude, Terrible Service!!!"
"Beautiful bright clean store and was greeted warmly. I had called ahead to ask them to hold a bracelet as I wanted to exchange one I had bought recently to a smaller size. Sadly, the sales associate that had put aside the bracelet the day before did not check the clasp. The sales associate that helped me was honest about the clasp being slightly faulty and even though I could have exchanged my bracelet and taken that one, she recommended against it and did everything she could to try to accommodate me. Unfortunately I didn’t have enough of a remaining balance on my Pandora card to make the exchange. She even tried increasing my credit limit but to no avail. I gave 4 stars because I wasn’t able to exchange my bracelet, and I feel that for a high ticket item (it was a diamonds by Pandora bangle), they should have had better stock. But she was very nice and spent a lot of time with me to try to come up with a solution. I still recommend this store!"
"Horrible Customer Service I recently posted a review on the Summit location in Birmingham, Al. I removed the review thinking management would become better. I was wrong and this is the reason for the repost. Earlier this month my wife’s Pandora bracelet broke. I checked the website and it stated repairs are to be taken into the store. I went to this location. I was told by the manager via an employee that the information was not true. I needed to contact customer service, this was a Sunday. I contacted customer service and was told the information was correct to go into the store. I contacted the store manager directly and went back and forth with her via text. Finally I contacted the cooperate office and was given a number to call. The cooperate contact was able to resolve the issue with a gift card, because the original bracelet was not in stock. I informed the store manager and she stated I needed to work with them from now on. I stated after this experience I probably would not be purchasing Pandora jewelry. She stated that probably for the best. (The reason for the repost) On 12/12/2022, my wife went into the store to use the gift card. She tried on a bracelet and made the purchase. She did not immediately wear the bracelet as she has 3. On my birthday 12/30 she decided to were the bracelet. When she placed the charms on it they fell off. She decided this bracelet was not for her. We contacted this location to inquire about exchange. We was told that we would need either an email address or receipt. Also, the bracelet must not have been worn. After resolving the communication mix up with the first representative. We told the person on the phone ok. We went into the store today 12/31 to exchange the bracelet. The first representative handed the return off to the assistant store manager Brook. My wife began looking for a replacement. She looked at the bracelet and clasp, then had another associate look at it. Brook looked at us and stated she cannot take the bracelet back because it’s been worn. We informed her that this was not possible. She stated that there was a mark around the clasp area. We informed her that the only time the bracelet was put on was in the store during purchase. She told us she could not exchange it because of the mark and if she did she could loose her job. I stated in the store that people need to make sure they look at their jewelry before they by it, because it may show sign of it being worn. Brook told me she was going to contact security. (I am hoping that the store has video to prove this). After being treated like a criminals, treated like as if we were lying, treated as if we were trying to steal, and treated as if we were trying to cause a commotion, we left the store and contacted the cooperate office via email again."
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