Shoemaker Pool Service Inc

"Cleanings were fine. Then things went sideways. They contacted me to tell me that my pump had failed and offered to replace it for $2000. I told them to hold off. I purchased an exact replacement for $600 and some PVC for about $10. It's about a 15 minute install which I did not have to do because my pump was fine. I turned it back on and it's been running fine ever since. They billed me a service fee for having checked by pump. I asked them to credit the charge given that their incorrect diagnostics of my pump caused me to make $610 worth of purchases. They refused. I paid it and fired them. You really find out who you are dealing with when things go sideways"

"I needed a corner pocket screw for my Olhausen Pool Table so I emailed Olhausen and they put Nate from Shoemaker Pools in touch w/ me. Nate was very helpful on getting the part I needed for my table. Due to my work schedule he was even offering to stay late if needed for me to get there to get my part. I’ll definitely use them again when needed."

"Yesterday, I reached out to Shoemaker Pool Service for a bid on pool installation. I disclosed up-front that I was pretty sure the job would be cost-prohibitive based on the issues we have with access to the rear of our homes in my neighborhood as well as the rumored massive amounts of underground rock our community sits on. Though Shoemaker Pool Service is booked up all the way until April of next year and unable to bid on my project at this time, Mark Shoemaker sent me the most comprehensive email response I've EVER received as a non-paying customer. I've received more dismissive emails from a banker who I was actively working with to close a refi loan on our home; one of the biggest transactions of my life. He told me everything I was looking to find out without even knowing which specific questions I needed to ask. He told me what to look out for in the industry at-large. He told me what to look out for when taking bids. He told me exactly how the process SHOULD work and which questions to ask... and he did all of this for a non-paying, faceless guy in the middle of his busiest season of the year. I'll end it there because this is longer than I wanted it to be but I figured if Mr. Shoemaker took the time to do for me what he did yesterday, I can certainly take the time to spread the word about a company right here in our back yards that knows exactly how to not only do business, but how to do GOOD business. Get in touch with this company if you need a pool, hot tub, grill, pool table, or game table. If their execution of a project is as thorough as their explanation of a project, you simply cannot go wrong."

"I previously used another service that was so frustrating I did not know what to expect from Shoemaker pools. I was surprised at how responsive they were returning their calls within 48 hours. They were able to resolve an issue in less than a month that the previous company couldn't resolve in a year. They treated me more like a friend than a random customer. I have called them every year to open and maintain my pool for the last 3 years and have yet to be disappointed. I highly recommend giving them a call for whatever your pool needs may be."

"If you are looking for a new pool service company Shoemaker should be first on your list. From my first contact Landon and his team have been incredibly responsive. They do what they say they they are going to do every single time. My service professional is David and he is caring and considerate. He does beautiful work and always goes over and above what is expected. For reference I have a pool, hot tub and fountain. They have never looked better!"