Premier Service Company Inc

"Although the “on our way” message named only the junior technician, a two person team which also included an experienced plumber arrived. He noted all the relevant features of my problem description and context information. He identified two possible problem patterns that might exist, which could result in sharply different price points—one for a spot repair, the other for installing a new line. In discussing the problem, he mentioned a number of indicators that might indicate the wisdom of going ahead with the larger repair. However, as additional information emerged, he noted that the current evidence did support the less costly repair. Although he did mention possible future indicators that would suggest it was time to put in a new line, he was supportive of the assessment that the current situation could be accounted for by a single pipe break due to a tree root. He was personable and sincere, worked efficiently, was a good supervisor to his young technician (who did most of the digging) and made sure to include him in the actual plumbing repair, providing explanation and coaching as appropriate, although he planned the best way to complete the repair and performed the most difficult step. The technician was clearly motivated to develop his skills and was pleasant to interact with. I was very pleased with the response time, the completion time, the skill/competence of the team, the honesty and transparency of assessment, decision making and presentation of options. The work came in slightly under the estimated price for the spot repair and he even left me with a couple of sound home plumbing-care tips. I could not have been more pleased with quick and very reasonably priced service under circumstances where I dreaded the possible delays, cost and risk of inappropriate upselling that are anecdotally said to be frequent in this situation. Exactly *none* of these fears were confirmed. I would certainly hire this team again if facing another “plumbing emergency,” and this also contributes to a positive expectation of this company should I again be in the market for services they provide. It was a very positive experience to conclude an unpleasant event. Thanks!"

"We really appreciate how much they cared about our issue. Clayton went above and beyond to repair the job and ensured everything was completed satisfactorily. We appreciate all the hard work from Clayton and the other gentleman working with him. We will definitely use Premier Service Company for any future needs."

"Aaron did a great job fixing our garbage disposal. He was able to find the metal washer and repair the damage it had done so we didn’t have to buy a new one. He was prompt and very courteous and pleasant. We would definitely use Premier again"

"I am thankful for Premier's prompt response to my call. Secondly, I am thankful that Aaron was sent out. He was very knowledgeable and experienced and he demonstrated true professionalism. He was able to immediately identify the problem and repair it. Because he didn't encounter any other problems or issues he was able to complete the repair in a lot less time than originally anticipated. I will definitely call and ask for him by name if there are future plumbing problems or issues."

"If I could give a zero I would!!! So a tech came out, told us our fan motor for the compressor was broken and it would be $800 to fix. They advised us however we should get a NEW unit. $11,118. We called for a second opinion, NOTHING is wrong with our AC. It was in a defrost mode!!!! AND if we did want to replace it the cost would be $7500!!! Almost $3000 less!!!! Don’t get taken!!!! Stay away from this group!!"