Roto-Rooter

"The company I work for, Red Rock Realty uses Roto Rooter quite often at our many apartment complexes. They are very professional, show up on time, and do a great job every time. If you have drain issues, definitely give them a call."

"Terrible communication! No call-no showed day 1. Day 2, had to call them to find out what was going on, then they said they would come out that afternoon and no call-no showed again. On the 3rd day they finally called and said they would arrive in 45 minutes but showed up nearly an hour and a half later. Terrible customer service and extremely unprofessional. The excuse for not coming day 2 was that they had a "big job" to do that apparently was much more significant than our "quick fix" as they claimed even though they no call-no showed us the first day. Edited to add, the problem is not even fixed! $197 later!!!"

"They didnt show up to my home to fix the things i needed fixed me and my family waited SIX HOURS!!!!!!!!!!! For them to come down to fix the plumbing and i called at 11:00 AM and waited till 6:00 PM!!!!!!!! My family and i had to go to gas stations to use the restroom and they had already charged the fee i get its a holiday but still we had waited long enough!!!"

"Techs are rude, obnoxious, and very unprofessional. This service was called out to my apartment by the apartment manager. They left my door wide open every time they came in and out. They only communicated with me to a say the least "They're (referencing the apartment complex maintenance crew) just gonna have to come out here and fix this s**t. They've got it all rigged up!" I asked, "So are you going to communicate this to the manager or is this something that I should tell them?" He stated he would give them a call. They ran water for over an hour it seems. I understand this was perhaps necessary to help fix the issue, but they left without attempting to dry up any water from the floors. My kitchen, hallway, and one bedroom left in worse condition than before they arrived. Water was everywhere."