Carl Hogan Toyota Service Center 3907 Highway 45 North, Columbus, MS 39705

"I have used their service department for 20 years or more. This past week, I had a new windshield put in my 2022 Toyota Highlander. My insurance company had received a quote from them and sent the insurance check. They wanted to charge me more than the quote. I was treated with total disrespect. The service manager was very ugly on the phone to my State Farm insurance personnel, too. I was ask not to come back because I refused to pay what started out almost $150.00 more than the claim, and the price kept dropping to under $50.00. As stated, I have been a loyal customer and have sent many customers their way because of convenience, but never again. I would never buy a automobile from this place because of the service department. I have no clue how this department has gotten so bad, when in times past was an excellent place to go. I feel as a woman, some of the men in charge thought they could walk over me. I never raised my voice or disrespected anyone, but I did not agree with the amount that was given and refused to pay it. My insurance company agreed with me. I believe they would have never treated a man this way. I buy all my vehicles and get them serviced. From now on, my husband has a new found position. Please go any where, but here. I went to the top owners, so far nothing has been done. You can tell Mr. Hogan has retired by the way this business is now being operated. My advice, don't do business here!"

"Service department is under-staffed and takes on too many repairs/scheduled maintenance. They are very accommodating to schedule you in, but beware... once your car is on the lot you better be ready not to get it back the day they tell you. You will also be unable to get anyone on the phone when you call. After this week's encounter (and it's not our first), they have lost our future business."

"I have been going to Carl Hogan for years. Ever since I purchased my car there. They do all of my maintenance on my car. I have never once had any issues with them. They are always polite and helpful. Hey always have done great ."

"Very professional about their service. Very quick response and service. Gave me an overall idea about the service. I went for tire rotation and they gave a multi point inspection with a free car wash. Ms. Kristina helps me to understand the service and prices. I must recommend this for good toyota service."

"Was told car would be ready in two hours. It took six. I had an appointment. When car was repaired they lost the location of the car and it took a while to find it. Repair itself was fine and of good quality. I noticed a lot of sales personnel setting around in the front of the dealers in folding chairs. These people needed more of a professional look. It was not the look of a quality dealership."