Apple University Park Mall

"Worst computer ever. It updates and wakes me up. It needs a password to do anything. I have owned hundreds of computers as a technocrat and these are made to own you, not to work for you. Terrible."

"Brian is my most favorite Apple employee. Him and the crew always take great care of me. The last visit I was there for over 3 hours. I felt terrible that it was taking so long but we were able to download everything off my computer and we were able to set up the hard drive so that would be compatible for my other computers and then they successfully wiped my computer so that I could donate it. I love purchasing my products in the store as well so they always take great care of me and answer all the questions. I wish I could remember more names, but I think you would do well with anyone at the store! Thank you all!"

"I came in to scope out a new laptop for the future. I wanted to test out some of the pain points I've had on my current Macbook to see if those had been fixed in the newer ones. Shout out to Alex! He came up and during our conversation I told him a problem about my Logitech mouse not working on my current laptop. He told me I probably needed to download the drivers for it. I did and voila! Problem solved! Just wanted to come on here and say thank you!"

"Sunday: My mom went there and had Eric and absolutely loved him! He was polite, professional, and efficient! They’ve always had a nice display and presentation and the workers all seem intentional and knowledgeable! Update Monday: John, 50’s, tall, wore face mask. Took two hours to trade in 11 for 14 Pro Max. At very beginning he made a comments that implied i was a little girl (30 and paying full in cash). He recognized where I was from and knew that I had traveled over an hour just to get the phone. (So be more diligent) He accidentally typed in 14 Pro, so tech brought out 14 Pro. He continued to process the order without noticing the difference in size or reading the box then processed my paid full amount in cash. Again without pulling the phone out or double checking or allowing me to see it. **During the whole 2 hours he had kept tapping the trade in phone and the brand new phones (pro & pro max) as if it were a drum and even used his finger nails on the screen and slid the new phone across the table. I picked it up to check if it was scratched.*** When he walked over to register the first time, that’s when I looked at the box and read 14 Pro instead of 14 Pro Max. Had to redo /process everything…Then the new and correct phone had to be updated and installed with a laptop which added 20 minutes. But the major problem was that my cellular info was switched onto the Pro and couldn’t be switched back to the Pro Max. I entered the pin correctly but it announced it needed an enhanced authorization. After two hours of standing and waiting on nothing to function. I was told to run over the carrier to get my SIM card and cellular set up. I ran out crying and frustrated in the middle of the mall, because nothing had gotten accomplished, just to find out the carrier had just closed at 7:34 (before closing time). So I had to spent the whole evening and the whole next day (Tuesday) with no cellular service/ number. The whole process was extremely frustrating and sickening. I am extremely unhappy with the entire experience. I will request someone new next time."

"I had a pick up here. The staff was friendly and helpful. Had a good conversation and everything was smooth. I’d say they exceeded expectations this time."