Pools of Fun

"As a pool novice, I am flying blind maintaining our new pool. The staff at the Brooks School Road store has been so patient with me. I have no idea what I am doing, but they explain, let me ask my novice questions, answer clearly, never make me feel rushed, and leave me knowing exactly what I need to do when I get home. Thankful this store is so close and I am enjoying my crystal blue pool and keeping it clean and safe with confidence. Special thanks to Lindsay who seems to get stuck with me pretty regularly."

"So I purchased a pool cleaner July 2021 and it failed August 2021. Literally had it 2 months THE ONLY REASON I purchased from them was the claim that they would quickly handle any warranty claims. Polaris pools cleaners are not robust. Pools of fun honored the warranty and replaced the defective cleaner."

"I went to Pools of Fun in Fishers and introduced myself as someone who just bought a house with a pool and needed a lot of help. I basically just went there because I needed chlorine to begin with. The workers there really didn't offer much help outside of telling me how much the chlorine costs. I didn't know any better, so I bought a 12lb bag for roughly $150. Later that day, a pool service company (Leslie's) came by to walk me through the basics of maintaining the pool. When I told him how much I just paid for chlorine, he was surprised. He told me Leslie's was much cheaper. Since I was going to take a water sample for Leslie's to analyze, I looked at how much they charged for the chlorine tablets and I could get a 35lb bag for essentially the same price as a 12lb bag at Pools of Fun. So I bought the bucket at Leslie's and went to return the bucket to Pools of Fun. However, when I got there, the response was 'corporate doesn't like it when we take those back - that's why we post signs about it'. I'm sorry, but that's insufficient. Nowadays there are signs everywhere for everything and nobody is going to read them all. The least they could have done would be to verbally explain to me that they do not accept returns for this, especially after I introduced myself as a new, naïve pool owner. I had only bought this 4 hours earlier and never opened the bucket, but all they could do was shrug their shoulders and point to corporate. Hopefully 'corporate' reads this review and does something about it, because they're a much more convenient location for me, but I will not be purchasing anything else from them if this is my first experience. I do not blame the workers, though I think they should have told me verbally. Regardless, for those interested, you can get 3x the chlorine at Leslie's Pool Supplies for basically the same price as Pools of Fun."

"Pools of Fun have been great to work with since we bought our pool in 2012. In recent years the Manager Lindsey and her amazing team have been wonderful. As any pool owner knows there will be challenges. Lindsey and her team always come through for us. Guiding us through the process so our pool is safe and clean. Awesome is the word I would use to describe everyone at Pools of Fun!!!"

"Pools of fun installed my pool in 2003 and did a really nice job. Over the years they have serviced my pool with varying degrees of satisfaction. Over the past two years, the service has deteriorated to the point of unacceptable. They charge to come out and then don't fix things completely. Then when you call to have them come back (usually a week to ten days later) they try to charge you again. I have been trying to get lights replaced that are under warranty for 2 seasons now. I have four. Yesterday they came with only three lights and they were the wrong ones. I called to talk to the service manager and have not gotten a return call yet. This has been the norm for quite sometime. The example of the lights is just one of many, from pump motors, to seals, to pool heater issues that they have been here three times to fix and still haven't fixed it, the saga goes on and on. Oh by the way, the heater is only a year and a half old. At this point there is no way I could recommend them."