American United Life Insurance Company

"Over a yr ago I went to my agent to see if I could cash out or at least find out if my policies were worth it. I’ve lost thousands of dollars by now. All that agent wanted was to invest my federal savings from TSP account. Talking TOO fast, makes me suspicious, I kept telling him no. Finally he said I could take a loan on my policy. He never turned in the paperwork and I wrote to AUL and asked for a new agent ( I was just given to him). AUL never replied!!!! I called six months later. She claimed they just received it. AUL NEVER HAS CONTACTED ME!!!! Maybe they used to be honest, but AUL had zero customer service and any company that ignores complaints and won’t find someone to give answers is not safe."

"My poor father doesn’t speak English that well. He has been scammed by this company because he never consent for them to give him life insurance. We never saw this company name before and his retirement income taxable is charged $3553!!! Why would you do that to someone? How ignorant is this company!?"

"Should you be considering an investment with American United Life Insurance, I can 100% recommend that you find any other insurance company. It takes an act of God to get get the policy that you have already purchased, the online information that they have in "your account" is useless. Their phone team is terrible, doesn't listen to anything you say, and don't give a flying flip about helping you out with the most basic of information. This has been my experience with many and all of the people on the phone. Take your money / investment elsewhere. You may think your agent cares about you, but I assure you, this company has it all wrong."

"I've been trying to get my paperwork now for over 3 weeks they told me it was shipping out on Tuesday of last week so I waited a week called them back only to be told it won't go out it's still hung up and I can't get a hold of anybody on the phone to tell me when I will receive the paperwork that I need to sign. I now know why they call it united life insurance I will have to die in order to get any money out of them. I have a supervisors name Shaun that I was given earlier today ( I left Shaun a very nice voice message ) waiting patiently for Shawn to call me back. I will keep posting my disappointment as the days go by so stay tune people i'm giving them an opportunity to go from one star up to two stars .."

"They can transfer the money from your account into theirs the same day. If you intend to use the funds that are rightfully yours that you have invested with them, don't expect the same in return. Still waiting on my funds requested from 2 weeks ago. I used this as an emergency backup for a rainy day. The rainy day is here and they will not transfer the funds back in a timely fashion. The folks that answer the phone all the way up to the top are incompetent and apparently have no motivation to help the clients they were hired to assist. Why invest any further into a company that is so lousy?"