Midwest Eye Institute: Hemang C. Patel, MD

"Scheduling ridiculous"

"The women that work her have VERY NASTY attitudes!! I must be everybody's time of the month, or they're having problems at home. No wonder why the ratings are low. Dr. Patel need new staff. My father is a patient."

"Scheduling is a nightmare! I live closer to the Greenwood building, but because I'm required to go to Carmel for my 1st visit (at least a 30 min difference in drive one way). I can't. It's not because of machines or anything, it's simply because the doctor has a preference, that's all. Should be reimbursing me for the gas difference."

"My wife`s primary eye physician informed her that her right eye is under the process of permanent damage due to high eye pressure. We had very little time to save the rest of her eye. She was referred to Dr. Patel. Dr. Patel treated her well. By the grace of Allah, he successfully operated the affected eye, and every thing is now under control. I gave him 5 stars due to following reasons: 1) He is highly professional. 2) He is highly skilled. 3) He is very polite. 4) He is a good listener. 5) There was not a significant waiting time during appointments. There is one thing that needs to improve that isn't necessarily Dr. Patel's fault. The office staff that deals with scheduling needs improvement in how they deal with patients. My wife had a serious condition. She needed to get a quick appointment based on her previous ophthalmologist's exam. They were scheduling her for an appointment 2 months later. If we had waited, she would had more damage and deterioration to her eye. Fortunately, I had an earlier appointment with Dr. Patel. I requested to switch my appointment with hers, and we completed the surgery within a month of that initial call. Despite this clear severity, their attitude was not very professional. I tried to reschedule my appointment later when my wife had a follow-up appointment after her surgery. It's OK if they had refused. However, they did not listen well and acted as if I wanted to cancel my appointment (I clearly didn't). The office staff needs to be trained in scheduling appropriate to the condition and listen attentively to the patients."

"Was kept waiting at multiple points during the appointment with no explanation. Then I had to drive back home to the east side with my eyes dilated, squinting into the sun because they didn't offer the plastic sunglasses that you get at other eye doctor's offices. I was in the office almost 3 1/2 hours. Very disappointed."