The Bike Line 6520 Cornell Avenue, Indianapolis, IN 46220

"We purchased our two bikes and just recently a new rack for our car. We absolutely love our bikes, and knowing we can get them serviced. The rack purchase was great. They set up the rack, showed us how everything worked, and helped secure our bikes. Awesome! Thank you! Shop Local,"

"I have given The Bike Line a number of chances and I continue to leave with a bad taste in my mouth. They make a habit of speaking down to customers, a review I have heard from most everyone I know that has visited the shop. The never seem to have stock in any of the parts I am looking for (even when they are very common) and they have a very small selection of tools and consumable products. I only ever stop in because of location convenience."

"I bring my bike to Bike Line whener I need repairs because I live near Broad Ripple. Frankly, I’m sorry and surprised that other commenters have apparently had bad experiences here. The staff have always been very friendly, respectul, and transparent with me. They let me know the cost breakdown in advance, and they always solve the problem within the timeline they give (sometimes quicker!). I’ve never bought anything from here, so I can’t comment on the sales team, but I would at least definitely recommend this place on the Service side."

"Absolutely terrible customer service. We stop by today to look for helmets, a saddle, and a new bike bag. Had one of the worst shopping experiences I've ever had. We were looking at the un-boxed helmets on the display, and an older, female employee came over and very rudely started. lecturing us about not opening the boxed helmets. We weren't even looking at the boxed helmets, nor had we even touched one single box. A few minutes later, she came over while we were taking a picture of one of the helmets and told us that we weren't allowed to take pictures of anything in the store because all we wanted to do was look here and go buy online. she grabbed the helmet out of my hand, I nicely told her that she was very rude, and we left the store. And she started yelling bye-bye bye-bye bye-bye. This lady doesn't know me, but I go to great lengths to shop local. When I could easily click a button and order something online and I make an effort to find a locally owned shop to go purchased or order a product from them. But, I like to decide before and read reviews and watch YouTube reviews. Then, get the awesome experience of buying in person at local stores. The crazy thing is, she's all worried about people buying stuff online and this store sells products online. No one deserves to be treated the way we were. This local store has lost a customer forever."

"This was by no means an easy build. But by the time this project was complete, every single staff member had a part in helping me build my dream bike. Even though fixies aren’t their speciality, the staff assisted in locating compatible parts and getting them in a timely manner. Thank you a thousand times staff of Bike Line."