Trent Family Auto

"We were working with Michael. My husband and I have had some hard life hit us in the past 5 years. We are still in a CH 13 and need a small get around vehicle. My husband and I sat with Michael on Jan 27, 2024 and started the search for a car that may suit us and a lender that may help. Not only was there a HUGE disappointment in communication and just general Human interaction. We would ask questions and get very vague or avoidance answers. On top of this, we applied for a vehicle on a Saturday. Now, understandably, most banks were closed. Michael told us he would be in contact on Monday after 10 am. He had my cell, husband's cell, and my email. I received NOTHING on Monday, Tuesday, and I called in Wednesday to ask about the status. He talked as if he had no idea what he was seeing on his screen. He "thinks" we need money down. He "thinks" I may need a different cosigner. But did NOT say approved or declined. He did NOT tell me what rate or bank or ANYTHING they are trying to run my credit for. I asked, "How much down do they want for a 9k vehicle?" And he had no idea. He said, "Maybe a few thousand." Now. I have been in customer service over half my life. I get that clients can be a pain and such. But neither I nor my husband have been anything but pleasant. All we want to know is YES or NO. And we are thrown around the bush, no communication, and when I requested that I would like what the bank would like down, he finally agreed to "check for me." I am so disappointed. This could turn lives around, and he just flippantly ignores his own prompt for a simple phone call or email to explain or discuss options. And here we are. 1 week later with no contact from Michael. I and my family are extremely disappointed. It's sick how you're treated for being forced to start life over. Yea these people don't know why we had to file. But it shouldn't matter. If you WANT to know it was due to hospital bills from the death of a child. Which is entirely no ones business. But as Trent auto and a few other dealerships have proven. They don't care about people. They care about numbers. I don't appreciate being treated like I have a plague over a situation I had 0 control over. I hope to find a dealership with enough human compassion to work with. If that is even a possibility at this point. Edit: To the answer from Trent. I work at a bank. I know about things taking a while, I know YOU dont make interest rates, thats common sense. I understand that the exact answers may not be immediately possible. But not contacting at ALL for days is bad business. I know you wanted to make your reply sound like I don't understand lending. But I do. And if there was no new information, call the person when you told them you would, and let them know you're waiting. It's simply common courtesy. That's all we ask for. Not to move mountains. Simple communication is all. And guessing information is unprofessional in any profession. Thanks for the reply."

"Saw a truck I wanted. LJ worked quickly and was able to get me what I wanted for the price and dealing that I wanted. Excellent service and a great place to buy a truck. Awesome all around."

"15k for a beat up interior 100k mile f30 335i lol (couldnt even clean the engine bay?). These guys are the definition of shady. Your prices are a joke and i feel for anyone who buys a car from you. There are much better indy dealers in the area that actually price their cars fairly. I wouldnt shop here."

"Friendly, helpful, not pushy relaxed enjoyment. Ask for Clayton he was amazing, my guy let me take the vehicle for a test ride alone, doesn’t try to upswell you or push you into something you don’t want but he will work like heck to get you financed, buddy put in overtime to get the deal done. I appreciate you Clayton, and Trent auto! Thanks for the pleasant experience!"

"I came by to look at a vehicle last week. I was on site for about 15minutes before a short guy with muscles finally came out and approached me and my grandpa. He seemed very rude, and didn’t really feel like he wanted to talk to us. We both asked questions and he gave very short and not so thoughtful answers. He had an attitude, almost like he finally had to do his job and he didn’t want to. Was looking forward to supporting a local business but I took my business and my money elsewhere."