Grandview Medical Group - Hoover

"I cannot say enough kind things about Dr. Nolan Bauldree. He has never talked to me for less than 30 minutes concerning my health care needs. He is truly compassionate and listens without hurrying you out the door. His nurse, Rebecca, is remarkable. She remembers me and what I have going on everytime I visit the clinic. I had an eating disorder when I was younger, and she remembers that I don’t like seeing my weight on the scale so she never says it out loud. It means the world to me. Some of their receptionist personnel could benefit from professional development- specifically customer service etiquette. However, this does not take them below a 5-star rating in my opinion."

"-Only two words : Money Looters. Ask Dr. !!!!!! what test or exams they gonna perform on you. - second time experience Dr. Walker is racist(additionally performing unethical looting practices by making addition exam without letting you know, so that they can make big bills). -Worst customer service from admin lady seating in front office. -There lab work company “Lab First llc” were careless while submitting claims due to which i have to pay out of pocket $185. In Second, time they even didn’t submitted my claim and falsifying on phone calls (btw I verified this info. with my insurance). I have more say but it’s not worth it to spend more time by typing."

"I just want to say I've had nothing but a wonderful experience here since choosing Dr. Walker as my primary care doctor. They are always quick to call back. The front receptionists are very kind and friendly! The wait is not very long for appointments. Overall very happy I have a doctor's office I can depend on when I need. Means alot."

"I made a new patient appointment with Dr. McDonald nearly 2 months in advance. At 4:30 PM the day before my 8:30 AM appointment, they called and left me a voicemail saying that my appointment was being canceled because my insurance company said the doctor is not in my network. However, the insurance company has assured me that he is in network, and their records do not show that the doctor's office actually called to confirm. I called them back just before 5:00, and they had already turned off the phones. Perhaps if they had not waited until the very last minute to do their job, it all could have been sorted out, rather than canceling the appointment and making me rearrange all of my plans. Very unprofessional."

"Brand new patient to this practice and saw their newest physician, Dr. Ashley Walker. 5 star experience from start to finish! The office was easy to find, parking was a breeze, inside the office was clean and social distancing was in place in the waiting room, staff was friendly and organized and Dr. Walker was awesome. Very thorough and genuine. Her office staff has already scheduled me an appointment with a specialist Dr. Walker referred me out to within 24 hours - unreal! Thankful I found such a great office with a solid PCP in Dr. Walker after going years without one! 10/10 would recommend!"