UAB Work Place

"Excellent staff and Dr. McShan is a great Doctor."

"First it was one of the best doctor visits ever. Dr. Turnley and her residents are very professional and courteous to the patients. They answered all my questions in layman terms. They cut up with me and made me feel relaxed and comfortable about getting shocked and poked. Awesome"

"Good doctor but billing and administrative processes are horrendous at UAB. They are so bad that it is probably best to avoid. In February, I went to an appointment and was charged a $35 copay despite my copay being only $10 for a preferred provider. I didn’t argue because I knew that would all be sorted out when insurance processes the claims. Once BCBS processed the claims, they confirmed that my copay should be $10 and I did not owe anything else. However UAB disagrees and refuses to refund my overpayment of $25. This is because they think I owe money for X-ray services received during the visit ($255). BCBS denied that, as X-ray charges are not owed under a preferred provider per their contractual agreement. This is further confirmed on the statement that UAB sent me where they didn’t charge me for the X-ray services and actually show I owed $10 for copayment. So I call and ask why am I not refunded for my $25 overpayment since I paid $35 on the day of the visit. They essentially say that they are holding my overpayment until the X-ray charges are figured out. This is absolutely ridiculous when both BCBS and UAB’s own statement say I don’t owe anything for those charges. It sounds like they are in the process of appealing the BCBS denial and are holding my overpayment in the interim. This should be illegal as I have never received a bill or been officially charged for the X-ray services, because they can’t charge me for them. It’s insane. I have called at least 5 times, been lied to every time, and my emails are now being ignored. BCBS has sent the denial response, explanation of benefits, and talked directly with UAB Billing on a 3 way call explaining that I don’t owe anything further and that UAB owes me a refund. Despite this, UAB is still holding my overpayment for ransom. Holding someone’s money because you think they MIGHT owe something else in the future even though you have been told they won’t owe more is about as crazy as it sounds. Unethical and shady business practices. I have spent months trying to get my money back, being polite the whole time. However, I have been met with scorn and disrespect every step of the way."

"The staff is always extremely friendly, responsive, and caring. My physical therapy team here helped me through a tough recovery after my knee surgery, and I could not thank them more for it."