Dermatology, Inc

"I am currently on accutane, which is a VERY strong acne medication. I started with Dermatology Inc. on the accutane medication and I am currently switching jobs. Since I switched jobs, my health insurance changed and I told Dermatology Inc. that I am willing to pay out of pocket to complete my accutane treatment. I only have 6-8 weeks left of my treatment plan, but Dermatology Inc. kicked me to the curb and said they could not accept self-pay and that they would not write me a prescription. They also would not recommend me to any other dermatologist who would accept self-pay. This is TERRIBLE patient service and I recommend everyone to go see any other dermatologist that is NOT Dermatology Inc. Very uncaring of Dermatology Inc. to not help their patient who is currently on a strong accutane acne progrm. 0/5 star patient service."

"I was well pleased with my appointment with Andrew Burns. He is efficient and thorough. I was apprehensive about the skin cancer I had but he and his assistant made me feel comfortable with the procedures. Highly recommend."

"I would not go back to the Hazel Dell office. I have seen Dr. Stephens and Andrew Burns. Dr. Stephens is nice enough but very dismissive if a concern appears cosmetic. Andrew Burns is another story. I’ve been suffering from alopecia, and toward the beginning of my diagnosis, my doctor recommended I see a dermatologist. Andrew Burns barely looked at me, told me I had telogen effluvium (based on what my doctor had said not based on an exam… because he didn’t do an exam) and told me that if my hair loss bothered me, I should just shave my head. I left the office crying, and then I got a $200 bill for his services. This guy is a JERK. I don’t know if he just hates women, darker skinned women or people in general, but I would NOT RECOMMEND the Hazel Dell office. My son had a great experience at another office with a pediatric dermatologist, but she left the practice."

"If you are a melanated queen BEWARE of Dermatology Inc, in particularly Dr. Kathleen Hanover. At my one and only visit to this location, Dr. Hanover came to me with 2 treatment options, before even speaking with me or seeing my acne! That was the first red flag! The second red flag was the fact that she tried to offer me an oral hormonal medication which is used to treat adult chinline acne...which I didn't have. When asked why she thinks that is a good option, she said options are limited for people with darker skin tones! Red flag number three! After hearing that, I began to contemplate why she would say that as if she wasn't properly trained in ALL SKIN TYPES. And why she would recommend an oral medication that is known to offset hormonal levels and potassium levels...without even knowing my current levels!! It's so many red flags going up it's truly upsetting. The next red flag is that she prescribed me a compound topical cream with 12% hydroquinone in it!!! That is an incredibly high dose!! If I wouldn't have done my research before applying it, I would have been in trouble! Hydroquinone, especially in high doses, will lead to rebound hyperpigmentation in darker skin tones!!! The way to minimize this occurrence is apparently to treat the underlying cause of the acne in the first place!! Why didn't you attempt to or have a plan in place to get to the source of my acne breakouts BEFORE prescribing me such a volatile medication??! It makes zero sense to treat the discoloration without understanding why the new onset ance is present! I am disgusted with Dr. Hanover for the lack of diversity in treatment options available for people of color, according to her. I am also disappointed that there was no true concern for my health and I feel robbed in the patient education area. I would have never met with a provider or office with such low ratings had Community Network not referred me there. Never again!!"

"PA Andrew Burns is always kind professional and available to get in to see in a reasonable time. He is smart caring and real, I feel very fortunate to have him looking after my skin and I enjoy being a patient of his."