IU Health Physicians Primary Care - Plainfield 302 Dan Jones Road, Plainfield, IN 46168

"Nurses here have ZERO personality. My kid is only 8 and they never make him feel comfortable. Everytime she walked out the room he’d say what’s wrong with her?"

"The doctors and medical staff are great. The front office staff is very unfriendly. I come in and not a hello in sight….I left and said bye 3 times and not a word was said to me. I used to work there and this would have never been acceptable..i’m also not just saying it because I worked there. If it wasn’t for the doctors I wouldn’t be going to this location."

"I have seen Dr. Cook for about 7 years now. I always feel like she cares not only about my health, but me as a whole person. She's never made me feel silly or like I'm wasting her time when I ask questions or bring up possible concerns. My refills are called in promptly, and I never have trouble being seen when im sick, whether by her or someone else."

"I would absolutely give zero stars if that option was available. Since becoming a patient in the spring, I have had nothing but negative experiences with IU Health. First, it took four months for me to be able to get an appointment as a new patient. I understand that every office has quite a long wait time for new patients, but four months seems a bit excessive. It is nearly impossible to get a call back from IU regarding test results or follow up information. Most of the office staff is abrasive (across all locations) and rude and makes it clear that they don't want to interact with you. There are a few admin people that I have had interaction with that were very pleasant and friendly, but they are in the minority. What it comes down to is that I do not trust the IU Health doctors or staff with my health. They make me feel like a burden and that they don't care in the least about my well being. As a medical facility, that should be an important factor in care."

"My daughters have been patients here for over 4 years. While the staff is great and the scheduled annual visits always go well, there are never appointments available when they are actually sick and need to be seen. I was told today for a pretty serious concern they could not see my daughter for almost a week. Back to urgent care we go."