IU Health Physicians Behavioral Health - Methodist Medical Plaza South

"I’ve only been to a therapy session ONCE back in October 2023 and is now January and wasnt able to go back until February. They have called off on me 3 times and I had to cancel my services with them. Usually it’s the client that calls off for the appointment but I do not feel taken care of as a client and never felt more of a bug to the therapist EVER like I do now. Don’t get me wrong the people in the office are very nice and nonjudgmental. It’s honestly ridiculous that I would have to unnoticeably wait 4 months to see a therapist for my second session. I dont recommend IU if you prefer to do in person sessions and don’t prefer/have alone time to do your therapy sessions on the phone. Edit: I went through 3 different therapist during this time and only saw 1 of them."

"Useless office! I tried calling 3 times to reschedule my appointment because I'm out-of-state and every single time, it went to voicemail. I'm going to blow a fuse if they attempt to charge me for a missed visit."

"This is my third attempt to schedule over several months. This time they let it ring and then disconnect the call. Might be a good indicator that this isn’t the place. ."

"Unreliable! I went through 3 counselors while there. I just got a letter today informing me my counselor would no longer be seeing patients after Nov. 22. That's today! No notice whatsoever, had to basically start over 3 times and then abandoned. Now I'm left stranded trying to get a new counselor without any help on their part. One of the options they gave, I called and they aren't accepting new patients. The other is notorious for offering horrible counseling. Now I'm stressing out and have called several other places who either don't accept my insurance or aren't accepting new clients. There should be a law against abandoning patients like this."

"Communication with this location is awful. They notified me of a cancellation I had with my psychiatrist 50 minutes before I was supposed to meet her. Then when I arrived for a group therapy session, they explained in office that it was cancelled. The receptionist claimed she had called me twice and left messages, but I had received none. In the last 4 months, I have been able to see my therapist twice; I’ve seen my psychiatrist more than the therapist. Their lack of concern and unavailability to get desperate patients that are in need of help is unexceptable. I do not recommend this company. They lack professionalism, communication, and most of all availability for what they claim to provide."