Planned Parenthood - Midtown Health Center

"I've had great experiences with PP consistently, but the staff at this location is friendly and helpful every single time. They've also been the most no-nonsense of ANY provider I've seen about my treatment goals and dosage adjustments"

"I have been trying to pay a $3.49 bill for several weeks now every time I actually get live help they tell me that they're not able to take payments currently over the phone. Then when I get referred to the billing department nobody ever contacts me when they say that they will. I've also asked for my account number several times and no one can tell me my account number so I can just pay the bill myself online, ya know since I've also never gotten a paper bill sent to me. How am I supposed to pay my bill when there's no way for me to pay it apparently no one knows my account number I can't pay it over the phone I can't pay online I can't send in a check unless I have account number and information... I'm still trying to pay the bill and it's now two weeks beyond the initial post. I can't reach anyone and I call twice daily! My portal doesn't connect to anything, its all kinds of messed up, I can't get a new bill sent to me, billing doesn't call back or email back, the office doesn't take payment? and no one knows what my account number is so I can just pay it online."

"I do not recommend making any appointments at any of the Planned Parenthood’s in the Indianapolis area. They have terrible scheduling. I had tried scheduling appointments twice within two weeks of each other and both times they were cancelled by PP after scheduling through their online portal with one excuse being that it was a telehealth day and the other that the nurse working that day wasn’t in my insurance network. Very poor scheduling options which make it very inconvenient for people who have to take off of work and make arrangements to meet appointment times. Again, very inconsiderate and do not recommend going here at all."

"I was well cared for her for an IUD placement. Both the nurse and NP that I saw were extremely kind and made me feel safe and comfortable. They provided me with education on the IUD types and allowed me to make my own decisions during my care. I was treated with respect and the procedure was performed quickly and as comfortably as possible."

"I had made an appointment to get my IUD I’ve only had for a year out since my OB office wasn’t returning my calls. I also felt better going to PP to get it out since I knew they’d listen to me and not guilt me into keeping it, like some providers do. They saw me quickly and did my intake, only asking basic questions about my issues with my IUD and why I wanted it removed. No guilt, no attempting to get me to keep it longer. And then the provider came in shortly after and quickly removed it! I’ve been to this PP before for STD testing and felt comfortable coming back to get my IUD out. This PP location will always be my go to if I need to use their services again."