Shook Property Management 721 Widewater Drive, Lafayette, IN 47904

"Maintenance keeps closing tickets to fix issues that are outside of my responsibility to deal with. Roof keeps leaking into unit when it rains. Issue has been going on since July 29th."

"We've lived at the Press for over a year now...Shook Property Management has been so great through it all. They are always prompt to answer questions, keep the building very clean, and fix maintenance requests relatively quickly. When there was a flood in the apartment, they paid for a hotel room for a few nights and communicated effectively throughout the clean-up process."

"We have worked with many many PMs, and working with Ben and Shook is by far the best experience we’ve ever had. Managing properties (and property managers) from out of state is very challenging, especially with work and little kids. Ben has made it extremely easy for us to be hands-off with our existing properties and has made the purchase of each property very easy for us. We've decided to continue to focus on investing in the Lafayette area because our experience with him has been so positive. Ben is consistently proactive and mitigates things before they become issues, he's incredibly responsive, and always has our best interest in mind. We've been very happy with Ben and our experience with Shook PM."

"This property management will blow up your phone and email if they are needing to update anything or need to know simple things. However, if anything is needed of them, no one responds. When it came to renewing the lease, did not hear anything from anyone. Finally got in contact with someone, just for them to say that they having been contacting me and it's my fault that I have not told them whether the lease was being renewed or not. Jackie never returns phone calls or emails. Needless to say the lease did not get renewed. They also did not respond to any referrals needed to get another place through a different property management. Jackie is very unprofessional, and will do anything to put anyone at fault but herself. Do not rent from this property management."

"I've lived at The Press for almost 2 years now, and I love it! I think there are ups and downs with any apartment-living situation (neighbor issues and such) since you're sharing the space with so many others, but the Shook management team has always been responsive and worked to get issues remedied quickly. And The Press building itself is FANTASTIC - so historic, solid bones, the quietest apartment I've ever lived in (I can't hear my neighbors at ALL when I'm in my apartment, other than a little hall noise). The location, right in the heart of downtown, is excellent. A perfect place for grad students or other professionals looking for quiet and privacy but also accessibility to all that downtown has to offer."