Elkins Apartments

"(PLEASE READ) I would rather be homeless than rent with this company again. To begin, my apartment was far from move-in quality upon arrival. I was met with a strong smell of mold, dirt and dust caking the floorboards and carpets throughout the house, inoperable appliances, and trash scattered across our porch and landscaping. It looked as though nobody had been in the place since the previous tenants had moved out. My roommates and I’s requests to fix these issues were met with hostility by management and what seemed like annoyance with their staff. At one point I was told “There will be mold in every house in Indiana” as an excuse to not address our troubles. I was also told my concerns would not be noted in the future after I burdened them with questions as to how we should go about fixing these issues ourselves in the case they would not provide assistance. These problems persisted throughout the year as we never had a fully operating toilet on our main floor, our thermostat never worked, and at one point I actually fell through our back deck as the stairs collapsed below me. Mystery fees including a $1000 painting fee with no explanation were regular occurrences to which we learned to quickly comply as it would not be worth appealing. While it's not uncommon for leasing companies to have their flaws, my experience with Elkins went beyond that. I found their business practices questionable and, at times, unethical. Please save your time, energy, and money and rent from another company. - Mason Elsesser (349 S Grant Street Tenant)"

"I would recommend renting from literally any other rental company in Bloomington. Management was somewhat hostile and difficult to work with from the start. When we moved in, our house was disgusting--there was still dirt all over the baseboards and the carpet. They repeatedly denied that the house wasn't up to their standards and it took several days until someone actually came to look at the house, at which point she admitted it wasn't up to par. Management takes forever to respond to every request and seemingly makes up charges on their move out inspections (we were charged for about $1000 dollars worth of paint with no further detail). Do not under any circumstances rent from these scumbags"

"House falling apart when we got here. Every time maintenance comes there’s a new issue that’s created. We’ve had leaks, pipes burst, heating issues, and more. It took over a year for a leak in our bathroom to be fixed. There’s probably mold everywhere. The first year and a half we lived here we had to pay to do laundry in quarters every time. Elkins cares more about money than their tenants"

"From my experience renting with Elkins, it has been an amazing and seamless experience. The office staff are always willing to help out and assist with issues in a fast manner. When we first arrived in the house there were a few maintenance request that had to be completed and they came instantly to complete them (less than 24 hours). When we arrived in our house everything was clean, appliances all worked, and the house was in great condition. Due to our experience with Elkins and our love for the property, we have all resigned the lease for the next school year. Looking forward to another year with an amazing property rental company!"

"Elkins Apartments is a terrible company to rent from. There are so many problems with them that I will try to be succinct. When I first arrived at the house, the basement was dirty and there were many, many dead bugs on the windowsill. Really nasty stuff. Whenever there were any problems that we needed addressed, Elkins would be super unresponsive and take forever to contact us back. They would have frequent showings of rooms during the day on short notice and they would not even knock sometimes. They painted my room without telling me and left it dirty. Terrible customer service, don’t rent from this place."