Ambucare Clinic

"I took my daughter there due to back pain last night, and even though it was a bit busy, we were treated so kindly by everyone. The check in process was smooth, the nurse who did her intake and vitals was attentive, and Dr. Kirkman was incredibly patient and thorough. As a RN and clinical operations manager, I look for these and other things during the clinical experience, and I have to say, Ambucare checked all the boxes. We are so grateful for the kindness and compassion we were shown!"

"Excellent service. The staff takes the time to listen to you and your issues. I have been going there for many years and never had any problems. Dr. Ray, Dr. Sappington, and Dr. Kirkman always listens to me and thoroughly explains everything in a laymans manner. They are very good doctors. I highly recommend them. I give them 5 stars."

"I went for my DOT physical renewal and it was fast. The staff were friendly and the doctor was nice. It was a very good experience overall and I recommend all truckers to get their DOT physical done here. Thank you Ambucare"

"The staff and doctor were friendly- on the positive note. I waited 2 HOURS for a inhaler prescription, which was ridiculous. The reason I give it 3 stars, apart from that super long wait for something that took literally 3 minutes once I was seen.. is because I overheard an employee ask another “what was up with that lady that was crying?” (Referring to another client) And then they proceeded to talk about the situation. It made me feel very uncomfortable to know that employees talk about CONFIDENTIAL business amongst eachother once patients leave. Very unprofessional, and won’t be back."

"I was hesitant to go someplace that doesn’t require appointments, but they advertise as general medicine and confirmed they could help me with my specific needs. This was the first provider listed as in-network by my insurance when I search for primary care, and I didn’t have to wait for a scheduled appointment, so I figured I would go. I called the day before to ask if they do primary care general checks and if they can help with allergies. They said yes. My health insurance app also said this. Came in next day, waited over an hour and a half even though I was assured multiple times by multiple people that there were only 2 people ahead of me. I had to pay $30 for a copay even though my copay is $0 (they didn’t check this and said $30 is standard, if I paid too much I should call back for a refund after insurance has been processed). I made it very clear I was here for a primary care/ preventative health and to discuss allergies at every step of the process. Here’s a breakdown of my timeline: 4:10 arrive 4:15 get tablet for questionnaires 4:30 pay, return tablet, get sent to car. They said only 2 people in front of me so shouldn’t be too long 4:55 pre screening call. Told to keep waiting in car 5:16 called to come in to exam room 5:25 someone comes in to get vitals (no idea who because they didn’t introduce themselves) 5:45 Provider comes in 5:54 Provider and I leave I said I was here to establish primary care, for a preventative check, and that I had recently taken in a stray cat and have bad allergies that I was hoping someone could help me with. He told me the solution is to get rid of the cat, which while he said mostly joking (I think) was rather dismissive and not very helpful. When I asked what medical options there might be, he said I could go to an allergist and when I asked if he had an allergist he recommends he said no. Then said he could refer me to Indy but surely there is someone in the town who knows anything about allergies. He refilled my prescriptions and gave me a script for allergy meds. I made it very clear that I was new to the area and wanted to establish primary care and get preventive health check. He listened to my heart and that’s it, he didn’t look into my ears, eyes, nose, throat etc. He offered me blood work which I decline because I got that when I was hospitalized last May (which he didn’t ask about but that’s okay). He didn’t mention my weight or recommend weight loss (which I need). No one mentioned anything out blood pressure so I assume that was okay? Exam room has random stuff in it. Bathroom was dirty. The doctor was polite and willing to refill my prescriptions. But for the wait and time spent, I’ll go elsewhere next time. Doc spent 10 minutes with me, if there were truly just 2 people in front of me, I have no idea what could have been wrong with them that it took over an hour and a half to be seen. I suspect they weren’t truthful with me about how many people were in front of me, or it’s not a particularly efficient operation. I supposed I could have ask for more, but after almost 2 hours from start to finish with only 10 minutes with the doctor, I was ready to be out of there. Maybe I’m not very good as this whole “adulting” thing, but I assumed if my insurance app said they offered primary care, the facility themselves said they offered primary care, that I would be able to get primary care. If my insurance is billed anything other than preventative health / new patient visit I will be filing a dispute. And for those codes my copay should be $0, so I’m hoping I will receive a refund on the $30 copay they charged rather than checking my insurance. Will update my review if needed."