Navy Federal Credit Union 9070 U.S. 98, Pensacola, FL 32506

"The people are very friendly inside and outside. It takes a long time to use the drive-through even if you are the only person there. I guess they are making sure you money is right"

"Worst Branch ever. Employees are rude. They demand to see a ID to make a deposit in your own account. Completely ridiculous."

"Chances of me looking for a new bank to deposit my WHOLE check is pretty high. It would be one thing to do that on the app but most of us have rent and other bills to pay and $225 is not going to cover it. Good job navy Federal there should be no reason why i have to wait for most of my check to go through in 1-5 business days."

"It's pretty good. Just over the years the quality has good down. They've gotten more commercial and not as personable as they used to be. I've gotten turned down for loans and even a business account even though I have good credit and not over-extended on loans or anything like that. I've been with them for 27 years and I feel like I get treated like a number and never get anything out of Navy Federal. I went to a bank down the street and opened a business accout in 5 minutes and have a great relationship with them ever since. I've gotten auto loans and business loans, etc. But not with Navy Federal. Don't know what it is, but I do most of my banking elsewhere."

"I’m a professional Chef and 21year Active military service member. So before I leave my review. I would like you to consider two things that went into the justification of this review. The first star of my review is based off the facility, point-blank the facility is immaculate. This navy federal Facility branch is perfect very clean I like it. My second star “personnel”, well personnel were there they were available and they looked clean. Now I’ll go into why you don’t receive the remainder of the three stars. First of all I’ll note that I live 35 minutes away from this particular navy federal branch. I personally prefer to go to the navy federal on Davis highway, his branch is 55 minutes away from me. The Davis highway branch runs like a well oiled machine even with a line wrapping around the building of more than 20 to 30 vehicles they still run as if there a perfectly maintained branch. This branch on US 98 that Im Generously giving the two stars to I feel as if it’s a valid review. First I drove all the way down to his branch to pick up a cashiers check I was turned away, the branch out a valid reason I did explain to them that I picked up three cashiers checks before at the Davis highway location. I was told that they shouldn’t be doing that. So I called it was clarified we all found out that I am able to pick up his cashiers check. And if you’re wondering what’s the point of this review. I was listed under a joint account and some not all but some of the service staff didn’t understand that I was able to pick up anything under a joint account. Wait there is more. So after all the misunderstandings were squashed, the service member that was helping me still believed after they were told three times that I was able to pick this check up, they believed that they weren’t able to give me this check. So the servicemember went to get the manager and the manager tells the servicemember to give me the check then all of a sudden there was an issue with the printer. The manager Cleared up the issue with the printer so that I could receive the check. At this point I’ve personally felt like this lady I’m sorry this service member did not want to give me This Check. So Internet shell that’s why I am leaving the two stars but honestly I’m really gonna leave three stars because I still love navy federal it was just a miss information and misunderstanding of service members not wanting to take the proper guidance from their leadership. So please just listen to your leadership that’s why they are in that position. 3 stars"