Sam's Club,

2601 South Cicero Avenue, Cicero, IL 60804

"The staff harassed me for my ID then refused to provide me with my order, then the staff lied and claimed the order was picked up. Manager claimed it’s their policy to demand ID, yet staff rarely actually request ID. I call customer service five times and none of them were any help at all. Customer service couldn’t even reach the store or issue a refund because the staff lied and claimed my order was picked up. I had to return to the store just to get them to refund my order. Membership cancelled. Target won’t harass me."

"On a Sunday, of course, the place is packed. I dont mind as there will always be line on something. Patience is a virtue. Was happy with my purchase and I saved big time especially on our staples."

"Great selections. But somehow, the line over by the GAS STATION is SLOW AS USUAL... People was sitting in their car for 15 OR 20 more minutes and DON'T get ready with their CREDIT CARD. WON'T GET OUT OF THE CAR FOR ANOTHER 5 TO 10 MINUTES WHEN IS THEIR TURN....."

"Day 0: Ordered grocery delivery for the next day. Day 1: Groceries to arrive 5-7 pm. *leaves work early to ensure i’m home to receive* *date night at 9* 5pm: order in progress… 7pm: order in progress…contact chat support, they ensure order is coming. 9pm: order in progress, chat ensures order is coming, 1+ hours wasted on chat, 2 hours waiting around. 10pm: leave home, arrive late to date. 11 PM: order delivered email 11:30pm: come home to find order is not there. Day 2: contact support again, they advise to call the club. 2 hours of passing through support hands. Informed order is still at club and delivery driver claimed order in system as picked up and delivered falsely. Club says they can send later that day. I say send between 2-4pm. 4pm comes and leaves. Call club, order still there. They suggest I come get it. I demand refund, they state they cannot unless I come in. one of many people i spoke to over several hours offered no refund but $30 gift card on $300 order. Day 3: Make more calls, passed around more for several hours. Order still at club, will not refund me. Says I must come in club to show my ID and they will give me a $.06 gift card. yea, 6 cents. hours and hours, they request i text them pictures of my license so they can refund me. Supervisor shocked when i inform I cannot get to the club for their mistake. (why do you think i ordered delivery). Total Value Received From this Order: Out 3 days of my life from working with Sam’s club support, no groceries, anxiety, +$.06 of sam’s club gift card emailed to me. Worst experience with any organization, for profit, non for profit, governmental, student led, anything. Safe to say, I’m taking the future cash flows of my family, and my descendants business elsewhere. I will take measures to ensure my descendants learn from my experience and don’t fall for Sam’s Clubs cheer theme, “The Member is #1.” - I’ve actually never had such an unpleasant experience in my life other than the occasional sudden passing of a family member."

"Poor customer service from employee Alex. He was also very rude. If you want to do spark orders I recommend not coming here. They act like they have something against people who are doing the spark orders and giving me a hard time. Super trash basically tried to say we would still the order and ask for a i.d which I never had to do at any other store."