Avadian Credit Union

"The staff I was familiar with over the years are now gone. Still have very nice and helpful tellers. Normally a quick in and out for simple services. Not a lot of parking out front if it happens to be peak time."

"Terrible customer service number assistance,, prepare to be on hold longer than 30 or 60 minutes. Also prepare yourself to be passed through 3 different menus before you get to the hold. I'm surprised they keep any customers that try to handle a problem through customer service after being on hold for 34 minutes I was helped by 3rd party company that helped during high call volume and she did a good job, but could not help me with all issues said I should visit branch."

"Avadian financed a vehicle for us almost 2 weeks ago from the Toyota dealership. We made the decision to move all of our banking to their credit union so that we have all of our business in once place. This process has been the easiest and well organized process. Angela in the Downtowner branch has been so helpful and was so nice & cheerful when I went into the branch. Looking forward to having a great relationship with this CU."

"Does not recommend. This isnt the little down home place it once was. As they’ve grown, they have become more like the big corporate banks i tried to stay away from. I have 2 car loans and checking/ savings with them. When i get back in town I’m looking transfer these account to, pretty much anywhere else. In my experience, when inquiring about anything such as a loan, you dont talk with someone face to face. Filling out the paperwork online, you talk to someone over the phone who just happens to be in Alabama. And they do like to take their tome about it. Which was one of the reasons I didnt go with some out of state or online company; although in retrospect I’ve had better experiences with them. The killer for me was today, when they denied me deferring a payment due to my father passing last week and being out of town for that. Which probably wouldn't bother me quite as bad (it was due prior to my request), but Avadian literally sent me an email 3 weeks ago telling me i could skip my August payment for the fun of it (See below) “You may be planning to spend the money on a trip, to make a surprise purchase, throw a birthday party, or just to build your savings, just send in the coupon by August 15, 2020. (Note: There is a $40 processing fee to skip your payment“"

"I’ve always preferred Credit Unions over big banks because they take the time to get to know their customers . Ive never had to worry about any problems too with anyone getting into my account or copying my card - these folks at Avadian catch problems before you , the consumer ever know what’s going on . And , if there’s anything remotely suspicious with your account , they will call you to verify purchases before they okay them . I’m so happy to be banking with the fine folks at Avadian Credit Union , formerly known as Alabama Telco Credit Union !!! Thank you to each and every one of you that work so hard to keep our money safe . You are very important to me and I think you all do a much better job than any bank I’ve ever been with . Robin Murray"