Mid America Clinical Labs Crawfordsville PSC

"Last time I used this facility for a blood draw (in 2020) it was very easy to walk in. A warning is on the line that walk-ins may not be accepted. I tried to schedule an appointment in the automated system but after 5 minutes I hit a snag and needed to talk to an agent. The response was that "this automated system doesn't have access to customer agents". I was given the choice of continuing with the automated system or exiting the call. I exited and will drive to Indianapolis or Lafayette if necessary to use a different lab."

"Trying to figure out why it's taken 5 hours for them to fax results to my doctor. I'm giving 1 star, sense iv been on hold a hour and noone will answer. Fast service while your there, not so great when you leave and are waiting for results."

"Excellent service. Never an extended wait, often no waiting at all. Results are always returned to my Dr. before my next appointment which the Dr. staff prints out for me for my files. No complaints at all. If anybody has a complaint, maybe they should look in the mirror to find the problem."

"Very poor customer service. Also, the phone line has no direct contact to office staff. Upon arriving I was barked at immediately to pencil my name and arrival time in and have a seat. After sitting I was notified that the prescribing doctor notated my name incorrectly and that I needed to come and fix it. Overall just a very unsatisfying visit. Next time I'll be picking a location in the greater Indianapolis area for my infliximab test..."

"They do such a great job. My veins roll if I don't go here I end up getting stuck multiple times. One stick and done everything. Sweetie girls also very personable and patient."