Walgreens,

3110 Taylor Rd, Montgomery, AL 36116, United States

"Walked in to pick up prescription. One lady was leaving and another man was next in line. The lady behind the counter started to “finish her task” of placing many filled prescriptions in the bins on the back wall. In the mean time 4 more people joined the line. The lady continued to finish her task while leaving six customers waiting to pick up prescription. Once her task was completed she took care of the man that was next in line. When it was my turn I stepped up to the counter and she had picked up her cell phone and was texting. I then I had to wait for her to finish texting before she even acknowledged I was standing there! Horrible customer service!!"

"The flu test kits are always stolen. Their system says they are supposed to have two kits in stock, and we went in person and were told they can't find them and don't have any. Should be held behind the counter if it's this popular for theft. Not employees fault. The Atlanta hwy location also said theirs were stolen that arrived today on the truck. By the way, once we found the $54 kit, it errors out defective, so don't waste your time. Just go to urgent care"

"I have gone there 4 times to pick up the same medication. Each time I waited in line and each time I waited a ridiculous amount of time to be told that on 3 of those occasions everything wasn’t ready. The quality of service has declined greatly over the past 2 years. The wait time is always long. I highly recommend another pharmacy."

"The worst customer service at pharmacy. Never on time with refills. They send notifications and when you go to pick up is not ready. One day they misplaced a medicine and 4 employees where looking for more than an hour to find it."

"I made an appointment for my COVID vaccine online. When I arrived at my appointed time, I was told to stand in the line to get a prescription filled. It is an hour after my appointment time and I still have not received my vaccine. The pharmacist was very rude to me. I will never use Walgreens again. I recommend Adams Drugs to everyone."