Best Western Riverside Inn

"The room smelled like smoke when I entered. I didn’t report it because I thought they would have known about it when they cleaned the room before me. The smell went away soon so we stayed. Now I’m being charged an extra $200 because they claim it smelled like smoke after I left. They are such scam artists!! I am so mad because I don’t smoke nor have I ever and to claim it was me is so wrong!!!!"

"Front desk staff was personable. Room was decent but not clean."

"We stayed one night while traveling during Thanksgiving week. First of all, our heater/air conditioner did not work at all. It (in room #218) was plugged in but not one light would even light up. We called the front desk and she came up and looked at it but could not do anything to help us get heat. The breakfast was very mediocre. The eggs and sausage were barely warm. The tater tots were barely cooked. There was no yogurt even though there was a picture in the breakfast area promoting it. I would recommend checking things out thoroughly before staying at the "Not Best Western"."

"I know the hotel only has two floors but we were surprised you had no Elevator. Breakfast was good the room was clean beds were comfortable. It took us a few minutes to silence the chirping of the door not being completely closed.. It would reduce confusion if guest were told about the chirp noise if the door is not locked."

"I recently stayed at the Best Western Riverside Inn, and while the staff was kind enough to upgrade us to a king suite since they didn't have a king room available, the overall experience left something to be desired. The room itself was clean and tidy, but unfortunately, the bed was far from comfortable – it seemed caved in and uneven. The jacuzzi tub, while present, was tucked away in a corner without any decorative elements, making it feel lackluster. The hardware throughout the room could use a refresh, and the window was in need of repair, with a piece of wood trim simply lying on the sill. The window was even painted shut, and some of the locks were hanging off. These issues detracted from what could have been a more enjoyable stay."