Kendall Electric

"Absolutely terrible customer service. Don’t walk into this facility without detailed pictures of every common item and fitting that you are attempting to purchase from this store. If you have any quantity of returns or heavy items, make sure to bring help or a back brace. The friendly staff will sit on their stools and won’t so much as help you with a door (I learned this the hard way with over 1000’ or conduit that was over ordered.) If you make it in far enough to request that somebody assist you for purchasing or accept your returns, be ready for an awful attitude in return to the request. They most definitely have no respect for a contractors time. This is the only store within the chain that I have ever received this type of poor service from. I have never heard anybody, in the public service industry, so blatantly complain about “dealing with returns” , directly to the customer, like I had today. I was appalled at the immaturity of the gentleman and how he made childish faces and rude comments the entire time. We will be using other suppliers for future jobs local to northern indiana."

"Friendly people. Plenty of room to unload and get turned around. They unloaded me very quickly. I was in and out in under 30 minutes."

"Came in because a piece from a ceiling fixture from somewhere else broke. They were able to locate a replacement after looking for a while and handed it to me with no charge. That's the kind of customer service that will ensure that this is the first place I think of in the future for any lighting needs."

"Nice selection and very helpful courteous staff until closing time. Felt rushed out the door. We even made a purchase. It really rubbed me the wrong way."

"Best customer service around. Kendall Electric takes good care of their customers. If Kendall Electric doesn't have what you need in stock, they will have it transferred from another location usually in one day. Don't forget to have a bag of popcorn when you visit."