FedEx Ship Center

"I have a LIVE ANIMAL that was listed for priority overnight shipping to be here by 10:00 AM this morning. There was a delay in Memphis and I was told that the shipment would not arrive to Mobile until tomorrow morning. Appalled by this I made calls to customer service multiple times and they said there’s nothing that they can do. THEN… I get a notification that she was delivered at 3:00 PM to the Mobile Airport for sorting- a mere 30 minutes away from the hub. I got excited thinking best case scenario was that I could pick her up this evening. When I called for information and to double check on this, THEY SAID I STILL CANNOT GET HER UNTIL TOMORROW AT 10:30! Even though she is not far away, they REFUSE to pull her or expedite her from the trailer she is on. I called customer service, spoke to FED Ex resolution team… everything. I offered to pick her up from the airport as well and they said that was impossible. I told them that the animal being delivered could not survive in its packaging overnight and needs to be retrieved today and was met with no solution or effort. The lack of care, empathy, and sincerity from this company is disgusting. To let an animal sit overnight in a box when there could be some effort to rectify the situation is unfathomable. I am worried over the safety and wellbeing of this pet and am terrified that I will be opening a dead animal tomorrow despite my best efforts. I recommend using a different, hopefully more empathetic and competent, agency for live animal shipments. Because I am heartbroken and disgusted at the lack of care for my pets safety."

"Called 4 times to put in a complaint regarding a driver driving really fast down my 1 lane dirt road. Took my information gave me a report key number so I could check back on my complaint they had nothing. They say their care but they don't."

"they would not accept a package that every FedEx in town said that this location is the only location with a hazardous permit. but refused to take my package. every FedEx said to go to this location, even the phone operator. I ended up having to take the package to a warehouse in another town. HUGE inconvenience. the other locations are fine. but this location (which is the only location in town that is authorized to ship all types of packages) just refused to take my package that had all the proper labeling. i definitely made a complaint . they are not suppose to not accept hazardous packages. WORSE FEDEX IN TOWN. don’t waste your time. Ship with UPS or USPS."

"They still practicing Social Distancing here. They have their signs posted on the sliding doors and to the side. They only allow 3 people in at a time. One person being helped at the counter, one person standing back to the left corner and one person standing back to the right corner. If a 4th person come up which is unusual, then they wait outside the door to the right. They also have partitions/plexiglasses up at the counters."

"They just left a package at my door that was severely damaged. It states on the box in large letters, "LITHIUM ION BATTERIES. DO NOT LOAD OR TRANSPORT PACKAGE IF DAMAGED." I don't know if I should open or not but I would be embarrassed to deliver someones property in that condition. Common sense."