Marco's Pizza

"The pizza they sent out was wrong -all incorrect ingredients. We got a replacement credit for our next order. The replacement pizza was also all wrong -wrong size, all wrong ingredients. When called, they said they "can't give out free food." We're not asking for freebies- we never got what we paid for. I get being wary of fraud, but your accuracy is awful if you mess up replacements for previous mistakes."

"Resolved by Marcus!! Moments after this review! Thank you for your amazing response. Customer service at ITS WORST I go into this location to see if I can just have the order that I did not receive last night re-order and just picked up tonight. The lady approaches me I pacifically let her know what I want to do for some reason she’s not following me along, I say to her no ma’am that’s not what I want to do, the phone rings she answers the phone and which she should’ve put that Customer on hold to finish the customer she has as they treated me last night when I called and was placed on hold twice after I did not receive an order place after 1 1/2 she carries on a conversation goes so far as to getting pan and paper to write information down. Finishes the phone call up , walks away doesn’t say anything to go get a pizza box boxes of pizza up, then turns around and continue making dough never saying to me, please give me a minute nothing just goes back to what she was doing before I walked in. I was of course outrage and disappointed. In the kind of treatment I received last night and then again today not to mention Marco‘s pizza still has a pending charge for an order that we never received, this is the worst customer service I’ve ever received in my lifetime. I have called corporate office and left a message. I have called the location on Dawes Road."

"They pull the pizzas early so the dough is under cooked because they are rushed, no concern for quality. And look at this bubble on the cheese. If you order sauces, don’t expect them to be in the boxes. I used to manage a pizza shop and this isn’t how it’s done. Also maybe if you’re at the front counter where customers are, don’t argue with your wife on the phone, take it out back. I’ll never go back. For context this is my third bad experience at this location in 3 weeks. Better off with little ceasars 1 min away."

"While the pizza is good. I have had multiple orders stolen/given away to the wrong person on delivery. Delayed deliveries without any reason. Witless delivery drivers refuse to read the simple directions for contactless delivery. And choosing to ring the doorbell upsetting the dogs. Crusts without the toppings, wrong orders. Etc. etc. buyer beware. Our food is good when we get it but it’s getting to be not worth the hassle of dealing with this poorly managed hell hole of a restaurant. Interesting that they say to PM them on Facebook but there’s actually no way to message their page, or reply to their review. If you call this location, you’ll get hung up on. Don’t waste your time with these morons."