Master Rental 3704 Jonathan Drive, Bloomington, IN 47404

"Hosted a wedding at our house and the tent was rented through this company. The staff showed up way later than we anticipated the day of set up but more importantly when they took down the tent the following Monday, they stole a $180 cooler that we had left out by the tent. We called them and told them to bring it back shortly after they had left but they denied it taking it. The cooler was there before they came and gone when they left and no one else had been out there, as we live in the middle of nowhere and do not have any neighbors. Save yourself the time and trouble and rent from literally anyone else. It takes nothing to provide the service that you were paid to do without stealing from your customers but this company apparently can’t provide the bare minimum. Hi Deron! Thank you for your less than helpful response to this situation. I called your company one time and one time only and that was today before I left this review. This was a large wedding and I was not the one who rented the tent I am just the home owner and owner of the “high value cooler” in question. So if someone else stated they would be leaving a review, they have every right to do so, but that was in fact not myself. Also, as I already told you on the phone today, this wedding was on Saturday and I was outside and SAW the cooler Monday morning before your employees arrived, so no Deron, a wedding guest did not steal the cooler. I’m certain that your staff caught on to the fact that we were not going to let this go after we called and they ditched the cooler before you “checked the trucks”. As far as the “trash that was left” in the tent, I am aware of what was left in and around the tent or I wouldn’t go as far as to accuse your staff of theft unless I knew with certainty what all was out there. There were two trash bags left outside the tent and a stack of a few empty boxes left in the entrance of the tent that they may have had to move. Lastly, there were three coolers, two small cheap coolers and the large nice cooler that your staff took with them. Nothing requiring labor that would add up to anything close to the cooler that they stole. And based on your lack of customer service skills I have confidence that you wouldn’t have hesitated to charge us the extra fee if that was the case. Also, I can absolutely confirm that your staff did in fact accept the beer that we kindly offered them when they were setting up the tent, so that goes to show how honest they have been with you. I would recommend that in the future you do not speak with certainty about a situation that you were not apart of as though you know it to be fact. It reflects poorly on you and discredits the point you’re trying to make It’s not about the value of the cooler or the cooler itself, the review is simply to inform any of your potential customers that renting from your company could result in loss of belongings. Maybe you should spend a bit more time teaching your employees the value of morals when trying to run a successful company, rather than typing out petty responses to customers that your team stole from. Have the day you deserve Deron!"

"We booked 20 chairs and one table. They delivered and picked up on time. It worked perfect for us!"

"Helpful employees but funky equipment. The brush mower I rented could only be stopped by turning off the ignition. Definitely not a safe machine. edit: I wasn't offered a discount until I wrote this review. Beyond that, a $16 discount doesn't really cover renting out a dangerous machine."

"Solid experience renting chairs, tables, chaffing dishes, and a high-top tent for our wedding. Communication was great in advance and during the setup. The crew setup and tore down everything with ease and with no complaints. Would use again for other events!"

"Very kind and professional. Strongly recommend. Both of the staff this morning were very kind and went the extra mile to provide great services. The male even carries my saw to the vehicle and showed me how to use."