Lowe's Home Improvement

"We bought a new front and storm door from the Lowe’s in Bloomington, Indiana. Dave helped us through the entire process and was amazing. He even came back in after leaving for the day to key all of our locks the same. We wish there were more people like him working in customer service!"

"Spent 2 hours shopping for remodeling project got to the front to pay and my lowes card credit limit was LOWERED without telling me . Huge waste of time. And now I can't complete the project I started till I pay off some of my card, glad I'm not a contractor in the middle if a job, use with caution. Just messed up my plans."

"I've been there several times needing assistance at the customer service counter and was annoyed that the employees were more interested in texting their friends or visiting with friends than providing service for the customers. We recently went shopping for a door. The salesman in that area.. an older man was horribly rude and arrogant. He made us feel that we didn't know what we needed and he was obviously bothered that we asked for his assistance. On another visit we met a different salesman who was very helpful and courteous. He found us a door in Greenwood, a 45 minute drive. I called and they confirmed they had one. When I arrived, they couldn't find it. They located 3 doors at a store in Indy. Another 25 minute drive. They had only one door which I purchased. The salesman there was very helpful and even helped me load the door. All in all. Over 2 1/2 hours on the road because of inaccurate inventories. I ordered a threshold sill plate on line that was supposed to be delivered 3 days ago.. still haven't seen it. Unfortunately, this is the experience that I typically have when shopping Lowes in Bloomington Indiana. On top of all of this, they never have more than 1 checkout lane open. 15 minutes of shopping followed by 30 minutes standing in line at the checkout. The restrooms are the always the nastiest in Bloomington. All of this points to management issues. I no longer shop at Lowes unless it is absolutely necessary. It's unfortunate that you have to give them a 1 star rating in order to leave a review because they really don't deserve that."

"I come here, a lot. I am a business owner in Bloomington. Until yesterday (I’m assuming because I usually don’t interact with associates) everything was fine and dandy. Yesterday I went in for some furniture hardware and a hammer. The entire time I was trying to choose my products, I was quite obviously being followed. I have an alternative anpperance (heavily tattooed and colored hair, ✨tattoo artist✨) UNFORTUNATELY I am mostly used to this, HOWEVER: this associate only got within 3-4 ft of me one time but I could smell them the entire time. The smell of body oder was aggressive and rude. More so then the creepy tailing. I was back today for a mobile pickup and one of my items (a wall board) was too large to fit in my car. Mind you I have a roof rack and I am accustomed to putting items on my roof, fairly regularly. I have an industrial roof rack on my Subaru for this purpose. The associate that brought my items out practically yelled at me that my item would not fit and made no effort whatsoever to help solve the issue. When I asked if they could cut the board they said that wasn’t possible. That’s fine. So I asked what I could do and they said “find a truck”. SIR if that were an option, do you think I would be trying to shove the dang thing into my hatchback? NO. Had he tried to solve the issue by recommending something to tie the item down or even where I could find I truck, OR maybe just not spoken to me like I was an idiot, I wouldn’t feel so offended. I ended up leaving the item so I can return home to get straps. Both of these associates were male presenting people with obviously no knowledge of trauma or compassion. I HIGHLY recommend not going here alone to anyone with trauma as my PTSD has been inflamed by these incidents."

"I picked up my purchase through the mobile app. Super easy. They had my order ready incredibly fast! I parked and let them know I was here, and they brought out the items. Excellent customer service, kind and helpful staff. Bloomington Lowe's employees did a wonderful job. Start to finish!"