Ameristar Casino East Chicago

"My husband and I went last night Saturday 2/24/2024, we have been going for years, and I keep hoping it would get better, wishful thinking. Trash built up on machines, ashes everywhere, bathrooms are nasty. Ever since Penn took over, nobody wins, I used to enjoy hearing people scream in excitement of winning, but not anymore, I spoke to several people in which all say the same thing, that penn is money hungry, the last few times we have gone it isn't as busy as it used to be, the drinks are outrageous and they put more ice, just ridiculous. I have decided not to go back, Blue Chip and Hard Rock so much better."

"DO NOT, I REPEAT DO NOT, DO NOT, DO NOT, DO NOT, DO NOT go here if you are over 25 unless you're a drugged out fiend that does not sleep. Overnight desk staff has knowingly, willfully and intentionally built a culture of extremely loud parties on the floors using literal DJ/PA systems with significant drug use. This is not an exaggeration or a lie. According to the front desk clerk, there is no security or overnight management to address this. Overnight front desk clerk literally slammed down the phone in my ear with a "deal with it" attitude rather than address what is happening. When asked to change rooms the sea hag (I have never used this term in my life, but it matches the instant case perfectly) lied and said none were available. A quick look at any online booking sites, including Ameristar, showed EVERY SINGLE room type was available. The callous disregard for customer service or even consideration for a normal nights sleep is beyond reproach, aghast and appalling. Taking this further, an Elite level player ($500K per year of play) was denied a 1 hour early check-in (2:00pm) and told he would have to pay $25 to do so. This is not how you treat high level players nor even the lowest level of a guest. It's beyond anything I have ever experienced. The finer points, the rooms are nice... view is very interesting (not in a bad way) and casino has a lot of new and old games (which I like). Other Ameristar Casino's are run much differently - so if you're a Penn Gaming fan.... go there... do NOT come here. Not now, not ever... not even if they entice you with a flurry of free play - you will leave so disappointed you will never come back. I recommend management review the phone tapes from the evening of February 14 and not just terminate the overnight clerk, but escort her out of the building with force and blacklist her for life from any company property. I have never seen a more egregious case of customer service in my life. Never. This is not an exaggeration."

"My husband and I visited Ameristar East Chicago last weekend and we absolutely loved our stay!!! starting off with the Front desk agent, her name was Radiance, She was absolutely phenomenal!!!!. Very very helpful very sweet and definitely made our stay enjoyable also five star rating for James Bond the Bellman,another great asset to the resort! He was very funny very helpful. Always made us feel welcome. The food in all of the restaurants was amazing! Highly recommend and we will definitely be back!!! Parking was easy getting to, and from things was very easy As well!"

"The handicapped parking is a joke. Yes there's plenty of parking for handicapped but the spots are no larger than a regular parking space. How are you supposed to get someone in a wheelchair out of a vehicle? You need to stop on the lane of traffic to take them out then park your vehicle. That's inconvenient to the people behind you and dangerous. The casino is so filled with smoke. You can't even escape it in the nonsmoking section. Casinos really should be smoke free. All these new slot machines coming out are so bad. The payouts are terrible. A night out at the casino is no longer a fun night out."

"The Casino: Parking is the worst, especially for handicap. I experienced several vehicles going the wrong way in the service parking. So many non handicap people takes the handicap Parking spots, knowing that they are not handicap. No security driving around. Very Unsafe Environment. Also, they do take up several parking spots (2 in one). Inside is dark, smoky, and lack of circulation. There is so much smoke even in the rest room to the point that I had to hold it. The lady that cleans the rest room stood there while customers stand by the sink, charging their phone and smoking. Very Smoky. There's a lot of chain smokers at the Ameristar Casino of East Chicago, Indiana, so where is the Fresh Air? How can you concentrate on winning when your eyes are burning from the smoke. Also No Drink Server You responded by saying to reach out, In which way to do so because I have spoken to security and just received a shoulder shrug. You replied to what I wrote, so who should I contact? How do I contact anyone? If you are concerned about these issues, please leave the information for me to reach out to someone."