Holiday Inn Express Henderson N Evansville South, an IHG Hotel

"Booked for this Christmas Eve through Priceline. Upon arrival was told that there was a $200 CASH ONLY deposit, not disclosed through Priceline. I offered the deposit through a card hold, and even offered to leave my entire card with my file overnight. BUT, was told to head across the street to the ATM. HUGE RED FLAG! Have stayed at various IHG hotels in this area, including Evansville IN, Madisonville KY, Hopkinsville KY, and Paducah KY and have NEVER been asked specifically for such an amount and in cash only. The manager (not on property) was the rudest person I’ve ever spoken to at any hotel. She said she would make sure I didn’t get my money back from Priceline, and she did. All because I refused to give someone I don’t know from a can of paint $200 in cash. As a truck driver of 20 years, I can assure you this isn’t a common practice across IHG hotels or any hotel for that matter. Please don’t do it. Do your research on this hotel before booking. Had I read the reviews first I would’ve stayed far away. I’d rather be out $166 at Christmas than $366. And BTW, Choice Hotels has a Comfort Inn adjacent to this hotel that isn’t nearly as expensive, is just as nice, and they don’t require any type of deposit, cash or card. Did I mention that their manager is super friendly?! I highly recommend them! Thanks Choice for being everything this Holiday Inn isn’t. Merry Christmas!"

"Really need zero to be an option. Kim the manager is one of the rudest managers I have ever ran into. She also claims to be the owner. Yelled and dismissed the employee that’s only been here a month in front of me, employee said he would walk, she said ok…. Words don’t explain!!!!! STAY AWAY!!!!!"

"Due to booking mistake on my part that I tried correcting immediately ( within 15 minutes ) they would not “change” their pilicy and it cost me $1600 and never even spent one night there. They say they gotta follow the rules but if the truth be known I am positive they have “changed” the rules to make an accomodation. Think about that - $1600 they made and most likely rented them rooms double dipping. I had plans to spend the next few months staying because I will be working at the new papermachine in Henderson. I am now staying at the Hilton in Evansville"

"I had some reservations/concerns reserving a room here, due to several/many reviews I read online, so I wasn't 100% sure what to expect upon arrival. The check in went very well as the 2 ladies there were very nice and helpful. The room & bathroom were both nicely updated and exceeded our expectations. My wife loved that the bathroom was actually a separate room from the sleeping area and also that it has a tub. The breakfast was the best I have had at a hotel in a long time, everything I tried was great and the lady in charge of breakfast was excellent ! I visit Henderson several times a year and can not eat the breakfast at the other hotels we have stayed at. I continually try, but usually have to throw it away, disappointed. The hotel is located around many good food opportunities, but you must visit Hometown Roots in downtown Henderson. We have been there twice and my wife says they were the best meals that she has had at a restaurant in forever, which was nice since we tend to make a lot of bad restaurant choices. The price was higher than surrounding hotels, but we will still consider staying here each time we visit Henderson. THANK YOU Holiday Inn Express Henderson for a great stay, we truly appreciated it ! p.s. there was 1 small item that I won't post here but will discuss with those in charge if they want to contact me ?"

"Watch your bill. This location charge my card for two unauthorized charges for over $147 for nights I did not stay. I contacted the management, they admitted it was their mistake, credited the charge, then waited a few days and charged again. I am currently working with credit card company to get this undue charge off my card. I no longer trust this motel."